We have just started looking at resale contracts b/c we want to add to our current membership. I am strictly looking at the resale market. Our initial purchase was made through Disney and I don't feel that it is necessary to go through them again. With that said, I am looking at all the "major" resale sites and have found some of them to be (what I would consider) not so great at communicating. I would love to hear what other people's experiences are and if there are any particular sites that have agents who respond to you in a timely manner, etc.... Also, when you want to place an offer, do you typically send your offer via email or call the agent you are working with? TIA!!!