Thanks everyone for the replies. I guess they are trying to alleviate the problems with guests who get upset over requests. I think it's silly for anyone to be upset if they don't get the Savannah view when all they booked is the
Value room. If it was really important to get that view, they should have booked it. I like to request it just in case there was a choice between this view and the pool view and they would know what I'd prefer.
When I requested Savannah views, I never assume that I would get it all the time. And I can see why some guests could be upset that they didn't get it. But I think, even with the requests, it's still the luck of the draw. I was just surprised that I was told that they don't take the Savannah view request anymore. And yes, I assume that most won't request a parking lot view. I have gotten all those views even though I have requested Savannah, and I have yet to upset about my room views.
The only time I have requested a view is for the Value rooms in AKV. Otherwise, it's just high floor for us. So, we've had a mixture of views. I have gotten the dreaded dumpster view at VWL which I didn't mind too much since it was a very quiet location. We didn't hear anything in the hallways. I have also booked a BLT Lakeview and gotten the CR view. I can barely see the lake, but we were fine. I have gotten the parking lot view of BWV and BCV also, and although I would have preferred better views, we were fine.
Funny story: The only time that I inquired about a different room was when I had requested a high floor and they put us in the ground floor. I was only able to utter "
Is it possible to get a ....." before she jumped up and said that she was going to get me a room on a higher floor because it was not an unreasonable request and she kept muttering that she couldn't believe they couldn't do this for me. She apologized several times and I did start to feel like I made a fuss. I then started to apologize and she stopped me before I can finish... she said "
no, no no...it is our mistake". I stood there thinking that she made such a fuss, I thought that she'd come back with keys to Cinderella's castle suite.
. She took it upon herself to go to the manager and try to fix this issue. It did take longer because, she had to reassign the room and reprint the kttw cards even though I had already check in online.
Sorry about the tangent...I just wanted to be clear that I'm not one to start getting upset just because I don't get a certain view that I wanted. I have found many favourite villas and views but I don't feel it's appropriate to request for certain rooms...I think that would be difficult for the CMs to do. I'm just surprised that they don't accept the view request anymore. I understand why some guests, especially if this is their first and possibly their only time visiting Disney that they would want their idea of the perfect villa. But, don't we all?
Anyways, thanks for the replies. I just wanted to make sure that it was the policy now and not a mistake by the CM.
