We had Andersen installed when we built our home 7 years ago. We upgraded from the entry-level Andersen windows, but I do not know what the model is. They are double pane, low e, vinyl clad exterior, wood stained interior.
Within 2 years, 4 of my 5 circle tops developed the spots between the windows. Dealing with Customer Service and the local rep was a nightmare! (They told me that the reps in my area were "in transition". Translation: The consumer was left to fend for him/herself.) After 4 MONTHS of frustration - phone calls, no response, more calls, still no response. I was sent on a wild goose chase when I finally got to speak to a human being. FINALLY, my windows got replaced - IN JANUARY!!!
Soon after that episode, the seal in my fifth circle top went...Another 3 MONTHS of headaches...but I finally got it replaced too. (Andersen will provide replacement GLASS - NOT LABOR - after a certain period of time. They made it VERY CLEAR to me that they were covering the labor as a "Good Will' gesture. "Good Will"??...my eye! They obviously had a manufacturing defect present in the lot that produced ALL 5 of my identical windows!
I just noticed that one of my casement windows has spots. NO WAY am I dealing with them again! I will live with the spots and SMILE all the way to the Pella retailer when it's time to replace my windows.
Thanks for letting me "vent". As you can tell, this is a "hot topic" for me. Just goes to show you that you can produce a decent quality product and have a good reputation, but if you don't handle your customer with the proper respect, you will lose them.
What's that phrase..."Satisfy one person and they'll tell 3(?) people...Tick them off, and they'll tell 20..." I think I just told more than 20 with this post!
