Refund on Hopper Tickers?

[twinnana]

Bear with me.... I had purchased a 4 day hopper (with 14 day exp). We used one day on 4-21, then went on a cruise, then back to Disney on 4-26 using another day. The next morning got an urgent phone call. The nephew of the friends I was traveling with was killed in a tragic work accident and we needed to fly home. I still have 2 days lefton the hopper, expiring tomorrow. My AAA agent where I bought it said to check with Disney and see if I could maybe get a refund or pay for the no expiration price. I have been checking "disney" related sites and cant seem to find a phone number to talk to a live person, or keep getting the phone tree which doesnt apply to my need. Maybe Im just missing the phone number. Anyone know how I can get ahold to a live person to maybe get me in the right direction?? Sure would hate to waste 2 days of tickets. The rest of our trip should be covered under the travel insurance. Bummer, we only got a quick nite at the Poly. What we saw was beautiful. Thanks guys...

 

[susieq76]

Call Disney. Good Luck.

*bump*

 

[indigoxtreme]

Call 407-934-7639 ask for Guest Relations when you get a CM on the phone. Tell them what happened, they may do something for you and they may not. It is hard to say.

 

[Indy's Girl]

If you are having trouble getting a live person maybe just call to "book a vacation" or call 407-wdw-dine to try and get a live person who can then either give u a number or transfer you to the correct department. That is what I do when stuck in a phone tree of options that don't apply. If they offer to transfer you ask for the phone number as well as I have been hung up on too many times in the transfer process (not by Disney but in general). Good Luck!

-Also just thought that if you purchased travel insurance they may cover it so look at your policy (mine through disney came with my confirmation info) and there may be a number to call.