Just returned from a 4 day WDW trip late last night...
Went to HS on Saturday, Feb. 1 - Open at 7:00
5:58 Bus arrived at AKL-Jambo
6:27 In park (2 people through bag check and tapped in to the right)
Headed down Sunset Blvd. to point where people heading towards RnRC and ToT were being held
6:59:55 2 people trying, WiFi turned off, AT&T on iPhone XRs - Launched
MDE app, "Find Out More" - Join Boarding Group not red - Went back and forth to Find Out More several times (Both of us!), still not red. (Freaking out at this point!) I went out of app completely and back in, then got red Join Boarding Group and BG 67 (73 and above were Back Ups).
12:05 Got notification, time to report, Return by 2:00
12:14 Joined queue
12:53 Off ride
A few things...
Our plan was to take a Minnie Van to HS. Started trying to request one at about 5:45, never worked. Headed to bus instead and got lucky that one was there. Found out the next day from a Minnie Van driver that they don't start until 6:30 am!
I was reading every word of this thread for weeks before this trip and thought we did everything right. I have no idea why we weren't getting the red button. I'm glad I made the decision to kill the app and start fresh. If I didn't, we would have definitely been far back in the back up groups.
Good Luck to everyone trying soon! It was definitely worth the stress!