lynxstch
I Love Figment
- Joined
- Feb 2, 2001
- Messages
- 13,351
Nothing going on here..weather is just light rain. I am getting more and more frustrated with our cable/isp company. For the last few days,,when you are watching something on ABC, FOX, CBS etc..the picture will start to get all scrambled, then a black screen says video unavailable. It will straighten out, and then do it again over and over. So I decide to call and find out what is going on. Call and get recordings with choices. Had them 'refresh the signal', it did nothing..60 minute wait to talk to someone. So I do an online chat. I was # 24..it took 1 1/2 hours to get down to #1. Then it says 'Kayla connected'..but for 15 min, noone says hello or types..I write..hello, is anyone there..and then she disconnects and shuts the chat? SO I reopened it and had to start all over again..I was # 25 20 min ago..now I am # 13. So I call the toll free number..put my phone on speaker,,and let it sit there and wait..said 80 min wait..now says 50. For the amount we pay every month..there is no excuse for making customers wait this long to get answers or solve problems. I am ready to tell them that I am going to be cutting the cord when our contract is up in Dec. Totally unacceptable. Can't call the local office, as all their offices are still closed due to covid. I may just try calling at 1 am and see if I can get a shorter wait then
Good thing I didn't have anything to do this afternoon except take a nap, lol!
