Problems buying Tokyo Disney tickets online - help please!

Discussion in 'Tokyo Disneyland' started by eebuckeye, Jul 20, 2018.

  1. eebuckeye

    eebuckeye Mouseketeer

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    I have been trying to purchase 4 day tickets using the Disney Tokyo website. I choose the dates, tickets, number of people, etc.. and get to the checkout.

    I click 'complete order' and I see the Visa verified purchase screen pop-up like it is trying to authorize the purchase then the Disney Tokyo website says declined.

    First error was that I needed 3D secure authorization. I called my credit card company (Disney Chase Visa) and they said they did not see any charge to get denied. They also unlocked my card for 24 hours. I have tried again numerous times even with different web browsers. Now I get 'card declined' without any mention of the 3D secure authorization. I have also used my card the same day for other purchases in Japan with no issue.

    I called AAA to book tickets and they told me they could only book a 1 day ticket.

    How can I book tickets?

    Thanks!
     
  2. SgtTibbs

    SgtTibbs RunDisney'er

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    Did you sign up with "Visa Verified"? If not, I'd try that.
     
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  4. DizDragonfly

    DizDragonfly <font color=green>Oooh oooh! Can we take a poll? I

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    You could try a MasterCard or American Express.
     
  5. eebuckeye

    eebuckeye Mouseketeer

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    Yes I am signed up with Chase Visa Verified and I do not have Mastercard or American Express. very odd problem
     
  6. crmom7054

    crmom7054 Mouseketeer

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    I had the same problem trying to book before we went. I ended up just buying tickets in Shibuya at the Disney Store when we arrived.
     
  7. LYSE

    LYSE DIS Veteran

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    Haven't been but I've read this is a common problem..I've seen most buy tickets in person.
     
  8. gelatoni fan

    gelatoni fan Earning My Ears

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    It's Tokyo Disneyland rejecting many foreign credit cards and not a problem that can be solved by your credit card company.

    Buy the tickets when you get to Tokyo.
    If you want a ticket with the Disney character on it, buy from select Disney Stores or the Annual Passholder application area in front of the park. Your credit card should be accepted at these locations.
    If you want convenience, buy at any FamilyMart or Lawson using their ticketing machines. Your credit card will likely still be denied here so have cash on hand.

    I've never purchased at an airport or JR station but I know some give vouchers which need to be redeemed for tickets. It would be better to just wait to buy tickets on the day of your visit rather than get a voucher. These should accept your credit card though.
     
  9. wanderlust7

    wanderlust7 DIS Veteran

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    If you're staying at one of the "official" hotels, you can buy tickets from the hotel. Entry is guaranteed for hotel guests, so no worries about tickets selling out. Depending on which hotel, they may only take cash. I know the Sheraton takes credit cards, but have read the Hilton is cash only.
     
  10. a7xmouse

    a7xmouse Earning My Ears

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    Same happened to me. I don't like not having tickets before my trip but I tried multiple credit cards even from family and nothing worked. Had to just buy them when I got to Japan unfortunately. I went to the Disney Store in Shibuya (which is really nice btw) and they have a desk upstairs devoted solely to buying park tickets so it was really easy. Or you can buy them at the park. Not sure why they haven't fixed these problems yet.
     
  11. Tahlzy

    Tahlzy Aussie Princess

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    Another way is Klook - They do tickets too :) We bought ours through the hotel when we got there but got our universal Japan tickets from Klook as we had a discount code from another podcast :)
     
  12. karly101

    karly101 Earning My Ears

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    We had to use a mastercard to get it too work (my sister had to borrow her business one!) even that required calling beforehand otherwise it declined.
     
  13. mjantz

    mjantz DIS Veteran

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    We used Klook. No problem & IIRC we printed them at home & then exchanged them once we got to the parks. Easy peasy & no problem using our credit card.
     

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