Lollipop's Mom
<font color=teal>Special trip with your little one
- Joined
- Feb 26, 2004
This is the absolute WORST experience with a shuttle co. I have ever had. If you are booked with them, I would strongly suggest unbooking and rebooking with super shuttle, taking a cab or anything else.
First let me say I am a very easy going person, takes quite a bit to really tick me off, and this really had me angry - I do plan on writing to primetime for a refund.
Here is a quick rundown on the events...
We were on a Carnival cruise before going to Disneyland.
We got off the ship (in Long Beach) & went to the shuttles. I noticed that supershuttle had about 4 vans and were loading ppl in and taking off quickly. Then I see there is only one primetime sitting there. There are 4 men with the red coats on. They are all filthy dirty like they have been hanging over the engines. They are covered in food and oil and smelled. I didn't think too much at first - I had prepaid $46.50 for 2 of us to go to Disneyland from the terminal. They told me just to stand by for a minute, as van #702 would be our van, and should be here in 5-7 minutes. Ok no problem. 20 mins later, no van. Yet, there was one sitting in front of us EMPTY. I asked why that one could not take us, and they said they had a group of 8 booked to go to Leisure World (which I later found out is a HUGE retirement community near Seal Beach).
3 older people arrive and are put on that shuttle. Fast forward another 10 mins and I said 'I have seen supershuttle leave every 5 minutes, and I might have to get my $$ back from you and go take that, as we really need to get on a shuttle'. They put us on the Leisure World shuttle and said it was on the way to Disneyland.
They had 3 older people and us. We sat there a while longer, maybe 10 minutes. I asked when we might be leaving and they said they needed to wait to fill the van with more leisure world people. I told them about the huge disembarkation mess (thats another story but the lines for customs were not short, as they let off all colors at once). He said ok lets go. Well we are just about to leave and 3 more leisure world people showed up. They had to pack them up into the van. He goes to turn on the van, and it will not turn over. They had to get a boost from another shuttle company. This didnt make me feel too great that we were on a shuttle that needed a boost to start, and I hoped he didnt ever shut off the engine.
Off we went. We went into Leisure World and all of the people were to be dropped off at the amphitheater, where they were picked up. But only a few got off, another lady talked the driver into giving her a ride right to her house, which was at the other end, about a 7 or 8 minute drive. So off we go to her house. Finally we were on route to our hotel in Disneyland. By the time we arrived, it had been a full 2 hours and 10 minutes since we first arrived at the terminal. I thought Oh well, lets go to Disney!.
Didnt really think too much about it after that.
Fast forward to the 29th. I had primetime booked to pick us up at the hotel for 3:10pm. We got to the waiting area outside the hotel at 3:03. We waited, and waited, and waited. At 3:30 I phoned. I was told he was there, and to look for him. I assured them that he was NOT here. Meanwhile remember this is all roaming on my Canadian cell phone, and that call probably cost me about $5 to make. Someone called me back and said Are you not at the Desert Inn?. Ummmmmm no, we were at the Hojos up the street. Ohhhhhhhh he is down at the Desert Inn, and will be there in 5 mins for you. Originally we had reservations at the Desert Inn, but switched to the Hojos, and I emailed them to let them know. I have the confirmation email that she got the msg and switched our reservation right here in front of me. So he arrived and got us packed up, and we had a very nice (and clean) driver and van that didnt need a boost. On the way to the airport I got a text msg saying our flight was delayed, which turned out to be a good thing.
I will never, ever use primetime again!! Supershuttle looked awesome sparkly new blue vans, clean drivers, etc and I saw them everywhere. They seem to have quite a large fleet of vans.
First let me say I am a very easy going person, takes quite a bit to really tick me off, and this really had me angry - I do plan on writing to primetime for a refund.
Here is a quick rundown on the events...
We were on a Carnival cruise before going to Disneyland.
We got off the ship (in Long Beach) & went to the shuttles. I noticed that supershuttle had about 4 vans and were loading ppl in and taking off quickly. Then I see there is only one primetime sitting there. There are 4 men with the red coats on. They are all filthy dirty like they have been hanging over the engines. They are covered in food and oil and smelled. I didn't think too much at first - I had prepaid $46.50 for 2 of us to go to Disneyland from the terminal. They told me just to stand by for a minute, as van #702 would be our van, and should be here in 5-7 minutes. Ok no problem. 20 mins later, no van. Yet, there was one sitting in front of us EMPTY. I asked why that one could not take us, and they said they had a group of 8 booked to go to Leisure World (which I later found out is a HUGE retirement community near Seal Beach).
3 older people arrive and are put on that shuttle. Fast forward another 10 mins and I said 'I have seen supershuttle leave every 5 minutes, and I might have to get my $$ back from you and go take that, as we really need to get on a shuttle'. They put us on the Leisure World shuttle and said it was on the way to Disneyland.
They had 3 older people and us. We sat there a while longer, maybe 10 minutes. I asked when we might be leaving and they said they needed to wait to fill the van with more leisure world people. I told them about the huge disembarkation mess (thats another story but the lines for customs were not short, as they let off all colors at once). He said ok lets go. Well we are just about to leave and 3 more leisure world people showed up. They had to pack them up into the van. He goes to turn on the van, and it will not turn over. They had to get a boost from another shuttle company. This didnt make me feel too great that we were on a shuttle that needed a boost to start, and I hoped he didnt ever shut off the engine.
Off we went. We went into Leisure World and all of the people were to be dropped off at the amphitheater, where they were picked up. But only a few got off, another lady talked the driver into giving her a ride right to her house, which was at the other end, about a 7 or 8 minute drive. So off we go to her house. Finally we were on route to our hotel in Disneyland. By the time we arrived, it had been a full 2 hours and 10 minutes since we first arrived at the terminal. I thought Oh well, lets go to Disney!.
Didnt really think too much about it after that.
Fast forward to the 29th. I had primetime booked to pick us up at the hotel for 3:10pm. We got to the waiting area outside the hotel at 3:03. We waited, and waited, and waited. At 3:30 I phoned. I was told he was there, and to look for him. I assured them that he was NOT here. Meanwhile remember this is all roaming on my Canadian cell phone, and that call probably cost me about $5 to make. Someone called me back and said Are you not at the Desert Inn?. Ummmmmm no, we were at the Hojos up the street. Ohhhhhhhh he is down at the Desert Inn, and will be there in 5 mins for you. Originally we had reservations at the Desert Inn, but switched to the Hojos, and I emailed them to let them know. I have the confirmation email that she got the msg and switched our reservation right here in front of me. So he arrived and got us packed up, and we had a very nice (and clean) driver and van that didnt need a boost. On the way to the airport I got a text msg saying our flight was delayed, which turned out to be a good thing.
I will never, ever use primetime again!! Supershuttle looked awesome sparkly new blue vans, clean drivers, etc and I saw them everywhere. They seem to have quite a large fleet of vans.
