Prepurchased Annual Passes but lost confirmation number, out of luck?

[JC Butterfly]

So back in August I prepurchased 1 annual pass. Then in September I purchased a second. I can't find the confirmation number for either purchase I guess I wasn't signed in when I purchased them because I can't find in my account history. I have the dates on my credit card statement (and therefore I know the credit card I used). I had selected will call as the option for picking them up.

Basically, I am wondering if I swipe the credit card in the kiosk if it will automatically find the order or if I must have the confirmation numbers?

Is my best bet to head to guest services?

Or try calling the customer service number?

I start on the road tomorrow so of course now I'm all nervous that I won't have all the info I need!

 

[mischief32]

I am sure you will need the confirmation # also so you will need to go to guest services to pick up. Make sure to have you If also

 

[macraven]

did you receive an email to confirm that purchase?

if so, contact guest services to verify it.
work with them and don't worry about a thing.


i went thru something like that in january with my son's ticket.

a supervisor stepped in and found the ticket purchases
they processed it and gave us the ticket.

call guest service while you are on the road and work with them before you get there.

 

[HelenParr]

I had a similar problem, and the credit card statement turned out to be the key information. Since you have that, you're likely in good shape to work it out.

I agree with PPs, talk to them before getting to guest services if you can.

 

[JC Butterfly]

thanks for the reassurance! I did end up calling guest services while on the road and they quickly retrieved my confirmation number. With that info and the credit card, getting the annual passes processed was a fairly easy endeavor!

Thanks!!

 

[macraven]

thanks for the reassurance! I did end up calling guest services while on the road and they quickly retrieved my confirmation number. With that info and the credit card, getting the annual passes processed was a fairly easy endeavor!

Thanks!!

great news!!

glad you came back to let us know how it worked out for you.