We used them earlier this month for our cruise on the Fantasy. We stayed at the Marriott Courtyard at Lake Nona. We flew in the day before our cruise. If you use this service make sure you check carefully with the pick up times from the airport. As another poster said, some of the hotels only offer shuttles every 2 hours, so if choose one of them you might be waiting awhile at the airport. The Marriot isn't like that though, they will get you any time you arrive. We called the hotel once we had our bags and only had to wait about 15 mins for the shuttle to get us. The hotel was very nice and clean. The hotel staff was very friendly. They were hosting some big tennis tournament while we were there, so there weren't very many families. This was great for my dd because she had the whole pool to herself. I will say, if you want to do a lot of sight-seeing around Orlando, then this hotel isn't for you, because it's far away from anything. However if all you want to do is relax at a nice hotel, enjoy the pool/gym then it's a great place to stay. They also had a shuttle that took us to an area that had all kinds of restaurants for dinner. A nice breakfast buffet is also included. I would use them again.