marvel
DIS Veteran
- Joined
- Dec 1, 2004
We stayed Poly concierge in May and I just have to say that with all the hype on DIS we were disappointed in quite a few things about this resort. In fact we found the WL to be a better experience overall. Don't get me wrong with the following commentary, we loved WDW and our entire stay, and I am sure I will get flamed to death, but I think it is good to warn newbie's etc what they truly should expect. We loved our stay at WDW but would not stay at the Poly again unless it was with some type of truly magical discount code.
Firstly the staff. From my experience they really do not understand the term concierge. We asked various questions of the Poly concierge staff and found only 1 that truly was interested in finding the answer to our query. This was the most disappointing. They had to be prompted each time to find out about anything they didn't know, and refused to even use their internet access at their desks unless asked to do so. It was very disappointing. Oh, just saying Aloha doesn't make you helpful.
The room was large but nothing special in terms of ammenities, although the linen was the worst of any hotel we stayed in during 6 weeks of travelling the US. Truly the worst sheets we have ever slept in, they were like cardboard. Surely someone else has experienced this?
Finally, the pool. It was cold. Yes, so cold we swam in the quiet pool along with many many people as it was much warmer. And we are well experienced with hotel pools. The WL pool was fine, we did a split stay, but the famous Poly pool was only swimmable between 2 and 6 pm if it was a warm day. I didn't even think it was possible for a deluxe to have such a cold pool.
I tend to not post negatively in all my time on DIS but had to get these small points off my chest, as there don't seem to be that many realistic reviews of the Poly.
Firstly the staff. From my experience they really do not understand the term concierge. We asked various questions of the Poly concierge staff and found only 1 that truly was interested in finding the answer to our query. This was the most disappointing. They had to be prompted each time to find out about anything they didn't know, and refused to even use their internet access at their desks unless asked to do so. It was very disappointing. Oh, just saying Aloha doesn't make you helpful.
The room was large but nothing special in terms of ammenities, although the linen was the worst of any hotel we stayed in during 6 weeks of travelling the US. Truly the worst sheets we have ever slept in, they were like cardboard. Surely someone else has experienced this?
Finally, the pool. It was cold. Yes, so cold we swam in the quiet pool along with many many people as it was much warmer. And we are well experienced with hotel pools. The WL pool was fine, we did a split stay, but the famous Poly pool was only swimmable between 2 and 6 pm if it was a warm day. I didn't even think it was possible for a deluxe to have such a cold pool.
I tend to not post negatively in all my time on DIS but had to get these small points off my chest, as there don't seem to be that many realistic reviews of the Poly.
Not to me & my family - there is nowhere else we'd rather be. 
We were just there in May also, overlooking the marina in Fij, we thought the bed was incredibly comfortable, including the sheets. We also had a slight snag upon checkin which was quickly resolved - We had an incredible, magical stay.
(yep, more room for the others) We tried Poly concierge five times and really wanted to like the Poly...there are things we DO like about it, but not enough. And I learned my lesson about posting anythign negative about the Poly on the DIS.
. We have not stayed concierge so I can't comment on that, but our non-concierge stay at the Poly was more than wonderful. As you mentioned the WL being great, I do agree with you as we love it there as well. But you will find many people who don't care for it at all and who may describe that the way you describe the Poly....which is fine because everyone has their own opinion and preference. I do understand you wanting to voice your opinion of the Poly and your "not so great" stay and the fact that you don't like the Poly, but to "warn" all the newbies to EXPECT a bad experience is a little extreme. I read some "not so good" reviews of the Poly before our first stay in September and let me tell you....if I had listened to them and stayed away, we would have missed out on one of the BEST vacations we've had in the 7 years we have been going to Disney....and all of our trips to Disney have been GREAT 
