Poly concierge ?

[Slinky_dogg]

I stayed at the poly concierge once in 2002 whe I got married,however, it was a "gift" from my disney wedding planner so I never had cotact with the concierge staff. I'm back in July and just wanted to know if the concierge staff is supposed to contact me?
Thankx

 

[goldenskies]

I am booked for the end of next month and they haven't contacted me. In fact, I'm thinking of downgrading to just garden view and saving the money on concierge. Even with the discount code that is a lot of money and not convinced of the value

 

[czy4WDW]

I'm going the week of May 10 and the concierge contacted me back in February after I left a message. They were great because I told them the PS I wanted and they got all of them.

 

[mickeyclark]

You should receive a Travel Planning Questionnaire from the concierge services. If you booked your vacation through a travel agent, it is possible that they don't know where to send the questionnaire, or it has been sent to your travel agent.
If you contact Walt Disney Travel with your confirmation number, they should be able to provide you will the number to reach concierge services. It is a great service they provide. You definitely want to take advantage of it.

 

[GlennandAnn]

We got a phone call from Poly concierge services the day after we booked, which for some reason surprised me. I thought they would wait until our trip was a bit closer (it's in June). I think you could always call them or email them if you wanted to.

Ann