Poly concierge rocks

[4greatboys]

Not only have they been so great in scheduling our ps they were able to get us an Illuminations cruise!! I had been up every morning 5:45 my time to call WDW by 6:57 (5.57 here) and had not had any luck. Even worse I did get through one day to book for 6/8 and the lady told me they were only booking through 6/7--which was incorrect. Bottom line I didnt get that cruise and never could get through again right away.
Then today I rec'd a copy of my itinerary from concierge and low and behold there was the Illuminations cruise on there!!
They have been so great and so helpful I can only imagine how great our stay will be!!

 

[floridafam]

Glad to hear you were able to get the cruise. We went on one last year thanks to the YC Itinerary Planning Staff.

The IPO staff for the Poly is wonderful, you're right. They have assisted me with many things for our upcoming trip-they also handle itinerary planning duties for WL Concierge guests.

The Illuminations cruise was the highlight of our trip last October. It was relaxing and fun. Our children loved it.

Have a wonderful time.

 

[GlennandAnn]

The Poly concierge staff was also able to get us the PS that we wanted. Just out of curiosity, how long after talking with them did you receive your itinerary?


Ann

 

[4greatboys]

I e-mailed them what resturants I wanted ps at and they e-mailed me back the next day saying it was all taken care of. I assked them to e-mail my itinerary and they did so right away.