JimC
DVC Co-Moderator
- Joined
- Dec 12, 2002
- Messages
- 6,266
To the upset DVCer:
We had a cruise cancelled on the Magic as well. She was delayed coming out of final fitting in Italy and our 20th anniversary cruise had to be rebooked for a year later, due to our schedules. DCL was fabulous in how they dealt with the situation. Much better than other cruise lines have in dealing with similar situations or worse.
From what I have heard about 11/30, they did everything they could to not cancel, but that virus could not be removed while at sea. Even the clean up crew got ill and DCL rented a section of a hotel to isolate them until they got well. Some nasty bug!
I understand the disappointment about the lost trip, but didn't DCL offer to rebook at a substantial discount? I don't know what they did about DVC points, but I suspect they did something.
No organization is perfect, as we all make mistakes from time to time. The true test of great organizations is how they recover when something does go wrong. And 11/30 was one of those chance things that happens, hardly DCL or DVC's fault, but it sounds like they have done more than most to make amends. Give them a break and put this into context. There are 39 more years of fun in this program, don't let one event spoil it.
ON WITH THE FUN!
We had a cruise cancelled on the Magic as well. She was delayed coming out of final fitting in Italy and our 20th anniversary cruise had to be rebooked for a year later, due to our schedules. DCL was fabulous in how they dealt with the situation. Much better than other cruise lines have in dealing with similar situations or worse.
From what I have heard about 11/30, they did everything they could to not cancel, but that virus could not be removed while at sea. Even the clean up crew got ill and DCL rented a section of a hotel to isolate them until they got well. Some nasty bug!
I understand the disappointment about the lost trip, but didn't DCL offer to rebook at a substantial discount? I don't know what they did about DVC points, but I suspect they did something.
No organization is perfect, as we all make mistakes from time to time. The true test of great organizations is how they recover when something does go wrong. And 11/30 was one of those chance things that happens, hardly DCL or DVC's fault, but it sounds like they have done more than most to make amends. Give them a break and put this into context. There are 39 more years of fun in this program, don't let one event spoil it.
ON WITH THE FUN!