PIN to My Email- Do Not Kow the Person

[tigergrad]

I received a PIN for Free DIning in July and early August. It was sent to my email that I have received a PIN to before. I told the family and we decided to book a trip. I called today to reserve and was told it was for someone else. Same last name but my email address and I do not know this person. Is there anything I can do? The family was very disappointed to say the least.

 

[44disney]

You could try calling back and ask to speak to a supervisor, but I have no idea as to whether it would work.

They must be having email/name issues -- last week I got an email from Disney Cruise Line telling me that I needed to start figuring out my cruise plans so I would be ready when the booking window opened up. Unfortunately for me it was another family with the same name sailing on the Dream in July and not me.

 

[gigi1313]

You could try calling back and ask to speak to a supervisor, but I have no idea as to whether it would work.

They must be having email/name issues -- last week I got an email from Disney Cruise Line telling me that I needed to start figuring out my cruise plans so I would be ready when the booking window opened up. Unfortunately for me it was another family with the same name sailing on the Dream in July and not me.

that's soooo ironic... i have three clients sailing in july and got that pre-planning email for only one of them... the other two got their own... weird!