picking up tickets...

[hayles77]

i gave a voucher for my 2 park tickets. I'm planning on getting there early on day 1 of our 2 day trip (we are staying at HRH).

Exchanging my voucher for tickets and then checking into the hotel us going to delay us massively.

Would people recommend going to universal prior to this 2 day trip to collect the tickets? Then we would just have to check into he hotel on the morning we arrive.

Is this possible?

Thx in advance

 

[johde]

If your voucher can be used in the kiosks, there are kiosks right there in the hotel. It will take about 2 minutes to print out your tickets. There should also be a team member there to help you out if you have trouble.

 

[hayles77]

If your voucher can be used in the kiosks, there are kiosks right there in the hotel. It will take about 2 minutes to print out your tickets. There should also be a team member there to help you out if you have trouble.

It's just a paper print out with a bar code on it - A4 size - do you think I could use that in the hotel kiosk? Many thx

 

[elaine amj]

I am wondering the same thing.

My voucher (from Cheaptickets) says:
How to redeem this voucher
Redeem voucher at any front gate ticket window

Looks like I may be out of luck at the kiosks in HRH? Will I be able to get my Express passes at least without my tickets in hand? Or will I have to dump my bags, go get my tickets, then go back to HRH for my Express passes?

 

[macraven]

I am wondering the same thing.

My voucher (from Cheaptickets) says:
How to redeem this voucher
Redeem voucher at any front gate ticket window

Looks like I may be out of luck at the kiosks in HRH? Will I be able to get my Express passes at least without my tickets in hand? Or will I have to dump my bags, go get my tickets, then go back to HRH for my Express passes?

you do not need park tickets to get the express pass.

check in to the onsite hotel, get your room key for all in your party.
go to the kiosk in the hotel lobby and create your photo express pass by using your room key.

it takes less than 30 seconds for this process.


express pass is a hotel perk.

 

[hayles77]

you do not need park tickets to get the express pass.

check in to the onsite hotel, get your room key for all in your party.
go to the kiosk in the hotel lobby and create your photo express pass by using your room key.

it takes less than 30 seconds for this process.


express pass is a hotel perk.

Thanks do much for info !

 

[elaine amj]

you do not need park tickets to get the express pass.

check in to the onsite hotel, get your room key for all in your party.
go to the kiosk in the hotel lobby and create your photo express pass by using your room key.

it takes less than 30 seconds for this process.


express pass is a hotel perk.

GREAT - Thanks

 

[djmeredith]

When I redeemed Orbitz vouchers in early October last fall it was a MAJOR hassle! I was traveling with my two young nephews. We checked into the hotel early that morning and got our Express Passes and then went to the front gate ticket window as the voucher instructed, but they said I had to go to the group ticket window to redeem it. So I waited in line at the group ticket window for 15+ minutes only to find out that the e-version of the voucher I pulled up on my phone was not sufficient; I needed the actual paper voucher. They said I could go to Guest Relations and they might be able to print it out so I went to Guest Relations and waited in a 30+ minute line. To print it out, they had to let me into the VIP area where I waited a few more minutes. Then they escorted us into the in-park ticket office so that I could sign into my email account on one of their computers and send the voucher to their printer. Then back to the original Guest Relations window so she could process the paper voucher. The lady who helped me was super nice, but it took well over an hour from the time we first walked up to the gates to when we entered the park. And this was off season; I can only imagine how bad it could be during busy times. So make sure you have your paper vouchers! I'm going Easter weekend with a different set of nephews and plan to redeem their vouchers (and upgrade my AP) the evening before we check into the on site hotel so we don't lose any valuable park time waiting in lines to redeem vouchers.

 

[macraven]

When I redeemed Orbitz vouchers in early October last fall it was a MAJOR hassle! I was traveling with my two young nephews. We checked into the hotel early that morning and got our Express Passes and then went to the front gate ticket window as the voucher instructed, but they said I had to go to the group ticket window to redeem it. So I waited in line at the group ticket window for 15+ minutes only to find out that the e-version of the voucher I pulled up on my phone was not sufficient; I needed the actual paper voucher. They said I could go to Guest Relations and they might be able to print it out so I went to Guest Relations and waited in a 30+ minute line. To print it out, they had to let me into the VIP area where I waited a few more minutes. Then they escorted us into the in-park ticket office so that I could sign into my email account on one of their computers and send the voucher to their printer. Then back to the original Guest Relations window so she could process the paper voucher. The lady who helped me was super nice, but it took well over an hour from the time we first walked up to the gates to when we entered the park. And this was off season; I can only imagine how bad it could be during busy times. So make sure you have your paper vouchers! I'm going Easter weekend with a different set of nephews and plan to redeem their vouchers (and upgrade my AP) the evening before we check into the on site hotel so we don't lose any valuable park time waiting in lines to redeem vouchers.

my first thought was........that really suxs.
what an awful way to start the day for the parks.

glad you survived it.

 

[hayles77]

you do not need park tickets to get the express pass.

check in to the onsite hotel, get your room key for all in your party.
go to the kiosk in the hotel lobby and create your photo express pass by using your room key.

it takes less than 30 seconds for this process.


express pass is a hotel perk.

Do you happen to know how early you can check into the hotel and leave bags/get express pass?

Thanks

 

[schumigirl]

Do you happen to know how early you can check into the hotel and leave bags/get express pass?

Thanks

Check in as early as 6am.

We had friends arrive at 5.45am and were able to check in, but wouldn't go any earlier than that in case system hasn't updated.

 

[macraven]

earliest i have checked in is 5:45.
my friend above just stated that..........

 

[djmeredith]

my first thought was........that really suxs.
what an awful way to start the day for the parks.

glad you survived it.

Thanks. It wasn't fun, but it certainly helped keep things in perspective to see a little boy with severe burns all over his body in a wheelchair in line with us. I felt so bad for he and his mom having to wait in that long line at guest relations.

 

[bumbershoot]

i gave a voucher for my 2 park tickets. I'm planning on getting there early on day 1 of our 2 day trip (we are staying at HRH).

Exchanging my voucher for tickets and then checking into the hotel us going to delay us massively.

Would people recommend going to universal prior to this 2 day trip to collect the tickets? Then we would just have to check into he hotel on the morning we arrive.

Is this possible?

Thx in advance

Where did you buy it? Does it give redemption instructions?

 

[macraven]

i'm always sadden when i see things like you mentioned about a child.

the outside guest services lines are always longer in the morning.
when i have had to use them on a rare occasion, i go 30 minutes before they are to open and just wait in line.

i'm glad you gave a heads up to others here on the importance on the best way to redeem a voucher.
it's nice we all can help each other in ways to avoid problems/issues.

 

[hayles77]

Is there any reason why I can't go and collect a few days before I intend to use my tickets if I'm staying in the area? Thx

 

[macraven]

you can pick up your tickets prior to your onsite stay.
many do that.

saves a lot of time when you are excited about going directly into the park for EE to start your first day.