I had an opportunity to speak with a front desk manager this afternoon who was quite familiar with the refresh of the OKW units. He was also involved with the focus groups for which there were about 50 participants.
Heres what I learned:
- The vinyl flooring to be installed is the same as that which is in the grand villas at BWV.
- Participants in the focus groups did say noise in units below those with vinyl was noticeable, but felt the new look of the upgraded units was worth it. I asked how they equated the two
noise vs. new look
he had no response. He did say he would discuss with the resort manager our report of increased noise below the test unit and suggest additional padding under the vinyl.
- Bedrooms will receive new carpeting
not vinyl. The new carpeting will not exhibit the wicking of the black substance that, with the current carpeting, ends up on the bottom of our feet. They are well aware of that problem and want to eliminate it.
- There will be some area rugs
at least two
in the living room area.
- TVs in the living room will be replaced with flat screen models. We didnt discuss the bedroom TVs, so I cant comment.
- Kitchen cabinets will not be replaced, as reported elsewhere, other than damaged doors here and there.
- Laminate counter tops in the kitchen will be replaced with granite.
- There was no mention of anything being done in the bathroom or laundry areas.
As suggested, I intend to contact Member Satisfaction with my thoughts about noise. I dont understand how members of the focus group could overlook it.