I am very disappointed with the viewing area. We were just at DCA last Sunday. There are benches, although they seem quite pointless, since there is a HUGE space in front of them where people would be standing, and you wouldn't be able to see. Unless, you stand on the bench. Which is going to be an issue with Disney, and I can see those benches going away REALLY fast once they realize that people are standing, not sitting, on them.
Second is that the "tiers" are really not that far apart, height wise. Children, even at the front of the rails, will NOT be able to see over the adults in the tier below them. The distance between tiers is about 18", maximum. My 40" child will not be able to see over the head of anyone more than 5" tall standing at the back of the tier below him...
I can envision being in here, with kids, and then one of the kids freaking out and wanting to leave, and then being TRAPPED. I can't imagine how Disney plans to allow for people to leave if necessary mid show...
I thought they were going to build a sort of concrete stadium bleacher type seating arrangement. What happened to that? That would have been a much better option.
Unfortunately, I think they screwed this up big time.
I plan to park myself near a railing somewhere else around the lagoon and watch the show from there.