Photopass change?

carlbarry

DIS Veteran
Joined
Oct 28, 2007
I bought an AP this year, and was looking forward to getting a bunch of PhotoPass pictures.
When I looked at the pictures, there was no way to add captions, etc., like there used to be.
I called Member Services, and was told that this was no longer available via computer, but the phone app still had this feature.
So I tried that. Nope, no way to add graphics.
Am I doing something wrong, or has this feature been removed?
Thanks.
 

jillt2ph

DIS Veteran
Joined
Dec 29, 2013
You are correct, there are a lot fewer featured. What I don't like about trying to add a border or sticker using the phone app is that it is so hard to see what you are even picking to apply!
 

carlbarry

DIS Veteran
Joined
Oct 28, 2007
You are correct, there are a lot fewer featured. What I don't like about trying to add a border or sticker using the phone app is that it is so hard to see what you are even picking to apply!
Where do you see the ability to add graphics? I don't see it at all on my Android/LG G3 phone. Am I missing something? Where should I look? All I see are options to "download/share" or purchase items. I have the free PhotoPass because I bought an AP this year.
Thank you.
 
  • erionm

    DIS Veteran
    Joined
    Dec 6, 2008
    Where do you see the ability to add graphics? I don't see it at all on my Android/LG G3 phone. Am I missing something? Where should I look? All I see are options to "download/share" or purchase items. I have the free PhotoPass because I bought an AP this year.
    Thank you.
    The edit option is still (for now anyway) an option in the MDE mobile app for Apple (iOS) devices when viewing a PhotoPass picture.
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    The edit option is still (for now anyway) an option in the MDE mobile app for Apple (iOS) devices when viewing a PhotoPass picture.
    Aha. I don't see an edit option on Android. I'll have to take a look on iOS. Thanks.
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    The edit option is still (for now anyway) an option in the MDE mobile app for Apple (iOS) devices when viewing a PhotoPass picture.
    Yep. I just tried it on an iOS phone, and sure enough there is an "edit" option. However, it seems that the only year available is 2018! So it doesn't look like there is a lot of support for this feature.
     

    erionm

    DIS Veteran
    Joined
    Dec 6, 2008
    Yep. I just tried it on an iOS phone, and sure enough there is an "edit" option. However, it seems that the only year available is 2018! So it doesn't look like there is a lot of support for this feature.
    When was the picture taken? I'm seeing 2019 for pictures that were taken last night at DHS.
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    When was the picture taken? I'm seeing 2019 for pictures that were taken last night at DHS.
    My pictures were from January 2019. The frames are so tiny, they're impossible to read until they're applied. Maybe I missed the ones that say 2019.
     

    Spartan86

    DIS Veteran
    Joined
    Apr 15, 2017
    On my iPad, running latest iOS and MDE app, I have full editing available for photos as recent as last week. Those borders are certainly tiny until applied, but then are easy to “X out of as well”.
     

    erionm

    DIS Veteran
    Joined
    Dec 6, 2008
    Has anyone figured this out? I’m having the same issues!
    If you are on the PhotoPass website, you can no longer edit photos to add borders, etc. PhotoPass has confirmed that the feature is gone.

    If you are using an Android smartphone, the MDE mobile app no longers allows edits (borders, stickers, etc). The Apple version still has the edit feature.
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    If you are on the PhotoPass website, you can no longer edit photos to add borders, etc. PhotoPass has confirmed that the feature is gone.

    If you are using an Android smartphone, the MDE mobile app no longers allows edits (borders, stickers, etc). The Apple version still has the edit feature.
    Correct. When I called the website version of Guest Services, I was told the computer version no longer supports the add-ons, but the mobile app does. However, the Android mobile app does NOT have the "edit" feature. So the "edit" feature is now limited to Apple OS phones.
    And by the way, the updated Play Disney no longer functions on my Android phone, either. It requires Android 7 or higher (current is 9). Strange that Disney is limiting users of mobile apps!
     

    Chuck S

    DVC Co-Moderator
    Moderator
    Joined
    Feb 6, 2000
    I'm not getting everything on my iPhone, either. Just the color saturation and cropping. No stickers, no frames.
     

    go oilers go

    Mouseketeer
    Joined
    Feb 12, 2014
    Well this stinks! I was looking forward to spending the day editing my photopass photos only to be disappointed by Disney :sad2: . They keep taking good things away :(
     

    laura-k

    Mouseketeer
    Joined
    Nov 5, 2008
    I tried this a couple months ago ,
    I finally gave up but I thought I was doing something wrong
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    I tried this a couple months ago ,
    I finally gave up but I thought I was doing something wrong
    Nope, you're not doing anything wrong.
    I've tried it on an older iOS phone, and every time I try to save a photo with an added border, etc., it just crashes. I'm going to try it on a new iOS phone soon, and hopefully that will work.
    Amazing that Disney writes off such a large segment of customers. And by the way, Play Disney now also no longer works on my Android phone, because Play Disney now needs Android 7 or newer.
     

    BEANTOWNDR7

    To Infinity and Beyond
    Joined
    Sep 4, 2007
    Just an FYI, it's still available in the IOS system via DME but instead of saving to the bunch you already have in your collection, its saving to my photos on my iPad. and yes, the borders and stickers are really are to see on the iPad
     

    carlbarry

    DIS Veteran
    Joined
    Oct 28, 2007
    Just an FYI, it's still available in the IOS system via DME but instead of saving to the bunch you already have in your collection, its saving to my photos on my iPad. and yes, the borders and stickers are really are to see on the iPad
    Yes. Friends loaned me an old iPhone, which I recently updated. With the new update, the pictures with borders and/or stickers will now load to the phone, and then I can email them to myself and save in my computer.
     

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