Phone number for online disney store/disney shopping?

[bobcat]

I am very disapointed with my recent order from disney shopping. Two of my items are the wrong size and when I looked at the invoice to call and get it straightened out there isn't a number. What the heck?! So I sent an email and got the canned response about shipping it back yadda yadda yadda. To top it off I need to pay to ship it back. What is up with that. I didn't make the mistake but yet you expect me to pay to ship it back. I haven't ordered anything since they changed and this may be my last order period, depending on if I can talk to a real person and if this gets straightened out. To top it off one of the items that is the wrong size is one of the Disney shirts I bought for us all to wear and we leave in two weeks. GRRR!

Anyone have a number I can use to get a live person?

 

[dreamalittledream]

800-328-0368 is what is listed on the website. I have called before (not for a while though) but had good CG. My most recent order had an issue also.

 

[bobcat]

Thanks!

 

[frannn]

Sometimes they will send a prepaid postage label for your return if the order issue was their fault. Depending on the item, they will probably tell you to send it back in the same package it came it/delivery method, and just give it to UPS or local postman. I was sent the wrong HM tapestry a few months ago, and they sent me the return, and shipped the correct tapestry at the same time.

 

[Minniethehorse]

My message is to Disneyonline.com they would have to be the worst online store I have ever dealt with.

From start to finish everyone I have spoken to has been terrible. I would not ever buy another thing from there and I will be advising friends and relatives not to as well.

Poor form Disney considering I just spent thousands of dollars in the disney resort and parks.