Party City-----NO MORE!!!!

[shellyfive]

I guess all good sagas have to start from the beginning..........
My youngest son wanted to be a clone trooper for halloween-ok , so I look at stores and no one has the captain rex outfit he wants in a 12/14....so by Oct 19 I'm online and see that party city has the costume, and his size and an extra belt thingy if you buy it from them. ok. Even better, if you spend so much you get 2nd day air free.....right on....so we'll get this thing by thursday/friday 21-22 at the latest. Well.....thurs goes to fri goes to sat and noooooooo rex. my friend at work says they are innundated w/ orders, hers wasn't out yet either.....so I wait until mon pm.....nothing. So I call and get a girl who can't understand why it didn't go out then a manager who figures out that one thing or the order they cannot locate in the warehouse and the whole entire order sat there.....no email or nothing @ this point that anything is wrong......so I tell her she can delete the one thing off and send the rest---I need the costume by thursday for a parade....she assures me the she will fix everything and will ship the rest out tomorrow (tues) overnight so I have it by Wed..................can you guess where this is going????
so by wed at 6 pm I'm on the phone with the second manager and she can't understand why it didn't ship and will put it thru to overnight again......by this time I'm done , past irate, explain even if she does manage to get someone to ship it , it won't make it for the parade.......on hold again (and btw their hold musiac sucks soooooo bad----I was on hold for a while so I let my husband hear it. He was convinced they did that so people wouldn't hold at all, and just hang up!!!!!) Anyway , while I'm STILL HOLDING, my husbans calls yet another party city @ an hour from us and they have 1 left, so when I finally get the Manager back on the phone I tell her I'll go to this store if she just cancels my order and doesn't change my cc----She wholeheartedly agrees to this apologizes profusely......yadda yadda.
We get to the store and then have to wait in all the crazy lines-----
(why I decided on-line would be better----silly me!!!)
get the costume and all is well with the universe........except then this wouldn't be a full saga.........
I'm out of town friday , worked sat and come home from work and my husband is all smiles at the door "GUESS WHO GOT A PACKAGE TODAY???
I was so angry I just threw it upstairs.....
I opened it tonight and yep another rex is staring at me.......
so on the phone AGAIN with yet another manager and awful musiac.......and She doesn't understand why they SENT IT cancel order on it and all on the computer from wed!!!!! Anyhow now they've essentially made me pay for 2 costumes and I'm LIVID (oh yeh, they charged my card!!!)
so now they are going to send me (yeh right, I've seen how the first three send me's went down....) a ups label to ship it back to them ----
Yea, get in the car with the box you no longer wanted and drive miles to the nearest ups store ------and then when they get it and confirm its complete , it will take 5-10 business days to get my money credited back who -hoo
This is not a back breaking amount of money i'm just fired up that they can consistently screw up multiple times and then the managers don't know how??? I'm glad none of them are doing brain surgery-----know what i mean???!!!!

So in the end we'll see if I even get a shipping label or a credit for that matter
I'm not holding my breath

thanks for listening to my saga, now back to your regular scheduled programming......

 

[pixiewings71]

If they are sending you a label why can't you contact UPS for a pick up? I have a phone that broke and Fed Ex will be doing a pick up at my house, I will not be driving to the Fed Ex drop off to send it back, no thank you! Anyway, that's a big mess, if you don't have the call tag/return label by Wed call them again. That's my plan for my return label. Good luck to you, I don't blame you for being upset.

 

[Maddle]

OR - can you return online merchandise to a local brick and mortar Party City? (closer to home than the one that actually had the costume in stock)

Sorry it was such a drag - all that stress for nothing.

MJ

 

[Joyful3Heart]

Amazon did that to me one year and told me UPS wouldn't pick it up...something to do with the type of pickup. I insisted and they contacted UPS to pick it up on my porch as it was THEIR mistake. Keep insisting...

 

[Swimalie]

Can you dispute one of the charges on your credit card? At least then you won't have to pay for 1 of them since you are returning it. What a pain in the rear they were!

 

[NVDisMom]

Is anyone else a little freaked out that Party City found this complaint, registered and responded? I hope it works out well for the OP and helps her situation, but YIKES!

 

[angierae]

Is anyone else a little freaked out that Party City found this complaint, registered and responded? I hope it works out well for the OP and helps her situation, but YIKES!

I'm not freaked out at all. It's the internet, things are indexed, and most big companies will have a Google Alert or the like on their name so that when things like this are posted, they can deal with them. A friend of mine who is a successful author has the same thing, so that he knows what people are saying about him/his books online.

 

[StitchandPooh'sMom]

I'm not freaked out at all. It's the internet, things are indexed, and most big companies will have a Google Alert or the like on their name so that when things like this are posted, they can deal with them. A friend of mine who is a successful author has the same thing, so that he knows what people are saying about him/his books online.

We see it all the time on the Budget Board.

 

[ccgirl]

I guess all good sagas have to start from the beginning..........
My youngest son wanted to be a clone trooper for halloween-ok , so I look at stores and no one has the captain rex outfit he wants in a 12/14....so by Oct 19 I'm online and see that party city has the costume, and his size and an extra belt thingy if you buy it from them. ok. Even better, if you spend so much you get 2nd day air free.....right on....so we'll get this thing by thursday/friday 21-22 at the latest. Well.....thurs goes to fri goes to sat and noooooooo rex. my friend at work says they are innundated w/ orders, hers wasn't out yet either.....so I wait until mon pm.....nothing. So I call and get a girl who can't understand why it didn't go out then a manager who figures out that one thing or the order they cannot locate in the warehouse and the whole entire order sat there.....no email or nothing @ this point that anything is wrong......so I tell her she can delete the one thing off and send the rest---I need the costume by thursday for a parade....she assures me the she will fix everything and will ship the rest out tomorrow (tues) overnight so I have it by Wed..................can you guess where this is going????
so by wed at 6 pm I'm on the phone with the second manager and she can't understand why it didn't ship and will put it thru to overnight again......by this time I'm done , past irate, explain even if she does manage to get someone to ship it , it won't make it for the parade.......on hold again (and btw their hold musiac sucks soooooo bad----I was on hold for a while so I let my husband hear it. He was convinced they did that so people wouldn't hold at all, and just hang up!!!!!) Anyway , while I'm STILL HOLDING, my husbans calls yet another party city @ an hour from us and they have 1 left, so when I finally get the Manager back on the phone I tell her I'll go to this store if she just cancels my order and doesn't change my cc----She wholeheartedly agrees to this apologizes profusely......yadda yadda.
We get to the store and then have to wait in all the crazy lines-----
(why I decided on-line would be better----silly me!!!)
get the costume and all is well with the universe........except then this wouldn't be a full saga.........
I'm out of town friday , worked sat and come home from work and my husband is all smiles at the door "GUESS WHO GOT A PACKAGE TODAY???
I was so angry I just threw it upstairs.....
I opened it tonight and yep another rex is staring at me.......
so on the phone AGAIN with yet another manager and awful musiac.......and She doesn't understand why they SENT IT cancel order on it and all on the computer from wed!!!!! Anyhow now they've essentially made me pay for 2 costumes and I'm LIVID (oh yeh, they charged my card!!!)
so now they are going to send me (yeh right, I've seen how the first three send me's went down....) a ups label to ship it back to them ----
Yea, get in the car with the box you no longer wanted and drive miles to the nearest ups store ------and then when they get it and confirm its complete , it will take 5-10 business days to get my money credited back who -hoo
This is not a back breaking amount of money i'm just fired up that they can consistently screw up multiple times and then the managers don't know how??? I'm glad none of them are doing brain surgery-----know what i mean???!!!!

So in the end we'll see if I even get a shipping label or a credit for that matter
I'm not holding my breath

thanks for listening to my saga, now back to your regular scheduled programming......

OMG! That STINKS! Can you bring it back to the store to return it???

 

[pixiewings71]

Shellyfive,

Thank you so much for your feedback. We are truly sorry for the experience you have had. Please contact me directly at via email at wwoodliff(at sign)partycity.com and we will do everything possible to make this situation right. We know that there is never an excuse for poor customer service and we would like the opportunity to correct our error. Reading through your post we did notice a number of different types of issues and this type of feedback is what helps us get better in the future.

Please feel free to contact me any time.

Wayne Woodliff
eCommerce Customer Service Manager
925-965-7073
PartyCity.com

this makes me want to go back to PC. Thank you for showing a commitment to customer service!!

Is anyone else a little freaked out that Party City found this complaint, registered and responded? I hope it works out well for the OP and helps her situation, but YIKES!

Absolutely not. My last job had a person who did JUST this type of thing, he was always searching out "issues" with the company and doing his best to resolve them in a fashion like this. It's good customer service to do this.

 

[Swimalie]

I'm not freaked out at all. It's the internet, things are indexed, and most big companies will have a Google Alert or the like on their name so that when things like this are posted, they can deal with them. A friend of mine who is a successful author has the same thing, so that he knows what people are saying about him/his books online.

I agree. I think it's great. That shows me that they do care about their customers.