I have used three ticket wholesalers to purchase tickets. Florida vacation services at floridavacationservices.com was the first. I was nervous since Id never ordered something so pricey over the internet, but the tickets arrived in 3 days and had no problems using them. My only complaint is that their service charges and shipping charges are a bit much.
Secondly, I used hotwire savings club to order 2 7 day park hopper plus tickets. The tickets (with FREE shipping) came in 2 business days. I havent used them yet but seems legit and others had no problems with the tickets (just making sure to protect my poor little magnetic strips!!!)
Finally, I tried ticketmania which has gotten great reviews from these boards. I only ordered 2 Sleuths mystery theatre tickets (since I already have my park hoppers). That was 3 weeks ago and still dont have my tickets. In fact I feel my tickets are being held hostage my a customer service team who has NO customer service skills!!!
Sorry, this may be long.....
To start, the mixup with the tickets is partly my fault as I originally planned to be in Florida by January 7th, but this trip had to be postponed to next month. IN the ticketmania order form they ask when you will arrive so they can decide if they have enough time to ship (good idea to me).
I received a prompt phone call from customer service telling me that since they didnt believe my tickets would arrive on time, they were going to send them to Sleuths box office the night of the show, and all I had to do was call and make reservations.
Well by that time I had discovered we wouldnt be in Florida until February and this is where the nightmare started. I have sent 3-4 emails and called 5-6 times (only speaking to customer service twice). I figured it would be simple to solve this "mystery" (just get my tickets and send 'em on up), but this hasnt happened yet. My tickets up until yesterday remained at Sleuths and I THINK they are now back at ticketmanias box office.
My problem is I dont understand how so much confusion can ensue from such a simple mistake. Customer service has also been very rude to me, accusing me of not really sending the emails and making the calls that I have. I heard the man on the phone with me the first time say to another "Yes, its her AGAIN, whats her problem?"
Yesterday I made 5 phone calls between Sleuths ( who were VERY VERY polite and just as confused by ticketmania antics as me) and Ticketmania's office and I THINK I have it straightened out.
I just dont understand how this can be such a big deal and a problem and why they cant just understand that I want my tickets sent to me (which is what I originally said in my order form).
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LOL when I saw the prices for the "moderate to Deluxe" resorts".
Service was excellent
