hildasmuriel
<font color=magenta>I'm a really really scaredy sc
- Joined
- Jan 23, 2007
- Messages
- 3,893
There was a query with my bill so I went to Customer Services. The woman in front was complaining that she hadn't got the extra points for something she purchased.
Customer Service Lady: Yes you see - you have 300 extra here
Customer: no there should be more .....(couldn't hear this bit!)
CSL: We must look at the shelf - can you show me?
Off they went for ages and finally returned
CSL: yes I will add them on and I have phoned the back office so they will check why it's happening.
Customer: (Pulling out long receipt) Also I bought 18 yesterday so that is another 4000 points I'm due.
CSL: (looking shocked) I need to call the manager for this
I nearly fell over! 4000 points? That's £40 worth of vouchers, £120 in rewards! Whatever could be sold that offers so many extra points and why would anybody want 18 of them?
Anyway at this point I got fed up and left without my small refund, but I was till puzzled. Was it a sort of scam do you think?
Customer Service Lady: Yes you see - you have 300 extra here
Customer: no there should be more .....(couldn't hear this bit!)
CSL: We must look at the shelf - can you show me?
Off they went for ages and finally returned
CSL: yes I will add them on and I have phoned the back office so they will check why it's happening.
Customer: (Pulling out long receipt) Also I bought 18 yesterday so that is another 4000 points I'm due.
CSL: (looking shocked) I need to call the manager for this
I nearly fell over! 4000 points? That's £40 worth of vouchers, £120 in rewards! Whatever could be sold that offers so many extra points and why would anybody want 18 of them?
Anyway at this point I got fed up and left without my small refund, but I was till puzzled. Was it a sort of scam do you think?