We just got back from 8 days at WDW and used ME for our arrival and departure. I am happy to say that it was (for us) just what the name implies - a "Magical" transportation option. There were 11 of us in our group (3 families - all with small kids) travelling together. We all were greated warmly when we arrived at MCO Saturday morning by a CM that showed us how to check in and where we should wait. Each waiting area was clearly marked and had a friendly CM waiting there to give us updates on the bus wait times. When our bus arrived, we were welcomed into a very large, plush, nice new bus with video screens. We were told the stops we would be making (our resort was the last one) - but that was okay since we were curious to see the other resorts. We watched a cute ME video played out by Disney characters and it was the length of our travel time (and kept the little ones in our group entertained) - okay, it kept me entertained as well . Anyway, we arrived safely at our hotel in a very timely manner and were very pleased with our driver and experience. We did not know how long it took for the bags to get to our room and did not expect them to be there by check-in - we had switched rooms anyway, so that would have been difficult. Regardless, we all packed extra clothes and anything we would need in our carry-on bags just in case our luggage didn't make it. We could have gone a full day without our luggage and made sure of this since we knew that ME was VERY new. However, things went VERY smoothly and we received our bags by the time we arrived from the parks that night. Returning to the airport was just about as smooth - the only glitch was that we had to physically handle and check our luggage since our airline was not one of the participating airlines. we didn't care since they handled it for us on the way down. My point is this....for a FREE service it was wonderful. We would have even paid for this service. It was that nice. I have paid for limo and taxi service that has been A LOT worse!!!!!!! There will always be bad drivers and poor service no matter where you go or how much you pay. But for being free, this couldn't be beat. We would DEFINITELY take advantage of this service all over again if given a choice!