kerreyn
DIS Veteran
- Joined
- Nov 17, 2016
We had tickets to the May 5, 2022 WoC Dessert Party at 10:15pm . We arrived at the indicated time and location to check in for the Dessert Party and were advised that we could go to the party location no earlier than 9:40pm to be seated at our pre-selected table.
At 9:40pm we lined up with the other guests to be seated for the dessert party and were seated by approximately 9:55pm.
Once we were seated, a server came to our table and asked what we would like to drink, and my husband and I both ordered peppermint tea. When the tea arrived, it was just barely luke warm, but we didn't say anything to the server, and just drank it.
Approximately 10 minutes passed, and we noticed the other guests seated around us had been served their plates of desserts, however we had not. A server was passing by our table, so we stopped them and asked when we would be served our desserts. The server assured us the desserts would be served "shortly” and offered us another cup of tea. We accepted the tea (also ordered peppermint tea again), but a different type of tea was served, and neither my husband nor I could discern what type of tea it was. It wasn't bad per se, but it was not the peppermint tea we ordered. Regardless, we drank it.
Just before the World of Color show was to start, we stopped another server that was passing our table, and inquired where our desserts were. The gentleman assured us the desserts were coming, but we might end up getting served during the show, which was fine with us. He actually said "I guarantee you will receive your desserts shortly", to which I replied "They must be some pretty special desserts if we've had to wait this long for them". He gave a little chuckle and left our table.
We ended up watching the World of Color show in its entirety, without being served our desserts. Once the show was over, we waited at our table for about 5 minutes, and had to stop yet another cast member and inquire about the missing desserts. We were told that some guests did not receive their desserts, and "management" would be coming to speak with us.
About another 5 minutes after that, we saw three cast members standing and talking to each other in front of an empty table (the guests had since left). They finished talking, and two of them were walking past our table, and I stopped them and asked if they were "management" for the dessert party. A cast member by the name of Lissette(sp) indicated that they indeed were "management".
I questioned them as to what had happened to our desserts. Lissette indicated there was an accident with a cart of the desserts, and they were not able to serve several of guests had "hoped" to serve. I advised Lissette that these desserts were preordered AND prepaid for by the guests, and "hoping" we would be served our desserts was preposterous and inappropriate. Considering we were in the middle of Disney California Adventure, I was surprise and somewhat shocked to learn that they had absolutely NO back up plan in the event that something like this could happen. There were restaurants all around us, with plenty of desserts, yet nothing was offered. By this time, several other guests, some who weren't served their food and some who were, were expressing their displeasure with how this was handled.
We were offered a shoulder shrug from Lissette, and our money back. To the date of this post(May 10, 2022), we have still not received our money back. I've sent an email to Disney Resorts Guest Services to have this resolved.
At 9:40pm we lined up with the other guests to be seated for the dessert party and were seated by approximately 9:55pm.
Once we were seated, a server came to our table and asked what we would like to drink, and my husband and I both ordered peppermint tea. When the tea arrived, it was just barely luke warm, but we didn't say anything to the server, and just drank it.
Approximately 10 minutes passed, and we noticed the other guests seated around us had been served their plates of desserts, however we had not. A server was passing by our table, so we stopped them and asked when we would be served our desserts. The server assured us the desserts would be served "shortly” and offered us another cup of tea. We accepted the tea (also ordered peppermint tea again), but a different type of tea was served, and neither my husband nor I could discern what type of tea it was. It wasn't bad per se, but it was not the peppermint tea we ordered. Regardless, we drank it.
Just before the World of Color show was to start, we stopped another server that was passing our table, and inquired where our desserts were. The gentleman assured us the desserts were coming, but we might end up getting served during the show, which was fine with us. He actually said "I guarantee you will receive your desserts shortly", to which I replied "They must be some pretty special desserts if we've had to wait this long for them". He gave a little chuckle and left our table.
We ended up watching the World of Color show in its entirety, without being served our desserts. Once the show was over, we waited at our table for about 5 minutes, and had to stop yet another cast member and inquire about the missing desserts. We were told that some guests did not receive their desserts, and "management" would be coming to speak with us.
About another 5 minutes after that, we saw three cast members standing and talking to each other in front of an empty table (the guests had since left). They finished talking, and two of them were walking past our table, and I stopped them and asked if they were "management" for the dessert party. A cast member by the name of Lissette(sp) indicated that they indeed were "management".
I questioned them as to what had happened to our desserts. Lissette indicated there was an accident with a cart of the desserts, and they were not able to serve several of guests had "hoped" to serve. I advised Lissette that these desserts were preordered AND prepaid for by the guests, and "hoping" we would be served our desserts was preposterous and inappropriate. Considering we were in the middle of Disney California Adventure, I was surprise and somewhat shocked to learn that they had absolutely NO back up plan in the event that something like this could happen. There were restaurants all around us, with plenty of desserts, yet nothing was offered. By this time, several other guests, some who weren't served their food and some who were, were expressing their displeasure with how this was handled.
We were offered a shoulder shrug from Lissette, and our money back. To the date of this post(May 10, 2022), we have still not received our money back. I've sent an email to Disney Resorts Guest Services to have this resolved.
I’m praying our trip isn’t like this too but who knows at this point. It seems the whole Disney expedience has seriously tanked post COVID. So sad.
