DH and I treated ourselves to a "Keys to the Kingdom" Tour on our recent WDW trip. Our full 20-person tour took place last Tues at 8:30am with Dana. We were very excited about this tour and when it is was over, we both felt the same way. Blah. Neither happy we did nor disappointed. Simply beige about the whole thing and it came down to our guide. She spoke as if she was reading a script. Even her smiles seemed timed and placed within that script. She asked only one question of the group: "who here is ready to get started?" That's it. Not "where are you from? how are you doing? are we having fun?" Nothing. When she spoke to the group, she didn't look at anyone. I do a lot of public speaking for my work and watched her look past people, even when they asked her a question. She said she had been a guide for 1.5 years but there was room for improvement in her ability to engage people. When we went to the back lot behind Splash, she gave a stern warning about cameras/phones and not wanting to having to go through anyone's phone to check is a photo was taken. She was very clear. No prob. When we we leaving that area we crossed paths with the 8:45am tour. That guide had her group raised their right hand and do an oath " I promise that if I take a picture, I will have to sit through Country Bear Jamboree 10 times...." Cute! Funny! Engaging! Everyone was laughing. Sigh, onward. After Haunted Mansion, we were waiting for our group to re-assemble. One of the woman in the group was about to ask the guide a question. Dana said "Not now" - I was shocked. She was shocked too! I couldn't believe it! Turns out she was watching one of our group get into their wheel chair but the tome she used was harsh and made me feel uncomfortable. And she did not go back to the guest and offer to answer her question. At lunch, our guide sat at the table next to ours with the 2 single-party guests. She barely spoke to them. Awkward. I had read so many reviews/posts about this Tour but was so looking forward to the experience. From what I read, there have been many great tour experiences!!! What we got was a script delivered with little enthusiasm and energy. I was surprised how much of a difference who your guide is, can be! It makes me hesitant to consider booking another tour.