If you are staying there ask for a faxed confirmation and bring it with you!!! Like I said in a previous post they didn't have our reservation in there computers. They also didn't have our hopper passes for the parks when we got there and couldn't explain why. As it turned out they were at the Dolphin and our reservation was for the Swan. We arrived at 11 a.m. and we usually check our bags get our KTTW card and go to one of the parks 'till a room is ready. When we styaed at WDW resourts our KTTW card worked both hotel rooms and room on the ship. It was the same "charge card" also. Thus elimination an extra check-in on the ship. Don't get me wrong......the rooms in the Swan and Dolphin are very nice and the pools and eating areas are great.....but for me I's no thanks.