OT Paypal Dispute Question

[InstImpres]

Help... I had someone file a dispute against and give paypal false info. It says I can write back but even after going through the tutorial, the only options I can find are give a refund or give tracking info. Where can I enter "my story"

TIA

 

[lbgraves]

You can't really. Their guarantee is that if you can provide delivery confirmation and have a business account, you have proof that the item was delivered. If you didn't use DC and/or have a personal account they will find in the buyer's favor and refund the money. PP is pretty cut & dry about their terms. It is easy to get DC when you print your label online...free for PM and .13 for first class packages.

 

[InstImpres]

Lisa -

So the buyer has the chance to enter entire dialogue and I can't respond? Claims she emailed me and never heard back, yet I have our multitude of dialogues (Including her telling me she is a good ebayer and insurers all purchases even when they don't request insurance and I should have done same...think this is the sign of bad faith)

 

[disneysnowflake]

If a buyer wants a refund stating the item wasn't received you will only be asked to provide a valid delivery confirmation number. Without a valid delivery confirmation number paypal will not rule in your favor.

In my case from last November when 2 buyers wanted refunds stating the item was not as described Paypal sent me an email stating the complaint was filed. I then was provided a link where I could reply. I'm not sure if that has changed since November.

I keep telling everyone who will listen to ALWAYS use delivery confirmation on each and every package you mail to ebay buyers, or anyone else who pays you via paypal.
Insurance only protects against damage, but it won't prove you mailed the item or if it was received.
You can add the cost of delivery confirmation right into your shipping/handling costs.

There are too many people out there who will file a claim stating it wasn't received as soon as they see you haven't used delivery confirmation. Sad, but true.

Good luck to you.

 

[grlpwrd]

If a buyer wants a refund stating the item wasn't received you will only be asked to provide a valid delivery confirmation number. Without a valid delivery confirmation number paypal will not rule in your favor.

In my case from last November when 2 buyers wanted refunds stating the item was not as described Paypal sent me an email stating the complaint was filed. I then was provided a link where I could reply. I'm not sure if that has changed since November.

I keep telling everyone who will listen to ALWAYS use delivery confirmation on each and every package you mail to ebay buyers, or anyone else who pays you via paypal.
Insurance only protects against damage, but it won't prove you mailed the item or if it was received.
You can add the cost of delivery confirmation right into your shipping/handling costs.

There are too many people out there who will file a claim stating it wasn't received as soon as they see you haven't used delivery confirmation. Sad, but true.

Good luck to you.

I always get delivery confirmation whether it's a $2 shirt I just sold or a coin collection for a lot of $$$.

The little bit of time and cost for delivery confirmation is worth it as it will protect you in cases like these.

Good luck, OP!

 

[lbgraves]

Lisa -

So the buyer has the chance to enter entire dialogue and I can't respond? Claims she emailed me and never heard back, yet I have our multitude of dialogues (Including her telling me she is a good ebayer and insurers all purchases even when they don't request insurance and I should have done same...think this is the sign of bad faith)

If you think that stinks...if you have a personal account it doesn't matter if you use DC or not. If you have a personal account & someone files a complaint of nonreceipt it doesn't matter. They automatically get the refund. You can have a signature and a picture of them with the item that you sent. That is why Ebay stopped being appealing to me as a seller a year ago.

 

[RichNKatHolly]

Sorry you had to learn this the hard way, I did too. I hope you aren't losing too much money.

I had a similar situation but the chargeback was a LOT of $$. I never knew I needed DC as I had just recently been upgraded, and I admit, I don't read all the info when I signed up.

When I went back to ebay I did not take paypal. I don't feel that if something gets lost in the mail and the purchaser did not purchase insurance that I should be liable. Paypal is great for buyers, but for purchasers, no way! I will never go back, and I'm pretty much off ebay too.

Please let us know what happens... Sorry again.

 

[NewEnglandDisney]

The ugly side of PayPal.

It's true - you have close to zero rights with them. They are heavily weighted towards the buyer - it's up to you to prove (via delivery confirmation) that you sent the item.

That said, it's also not wonderful to the buyer always either. I bought something, never got it nor heard from the person and filed a claim. They found in my favor, but would not refund the money because the person had cleaned out their PayPal account. I had to do a chargeback with my bank (which is actually against PayPal rules - they can terminate your account for it) and it was a mess.

PayPal is a nice service, but I keep the account as cash-free as possible. I have the PayPal debit card, so when I get a few bucks in there I use it for groceries or dinner out or something to use it up quickly, in case I get a bad buyer. If I am saving, I transfer it to my personal savings account (that PayPal cannot touch).

There are thousands of stories like yours (some much worse, but I'm sure that's not a consolation to you), but PayPal and eBay get away with these "questionable" tactics because of the huge volume they do. The best thing you can do to protect yourself is always use delivery confirmation - I use PayPal's service so it takes it out of my account and THEY have a record of it. Last I checked, they gave away delivery confirmation free for priority mail.

Good luck with a resolution!

N.E.D.

 

[RichNKatHolly]

The ugly side of PayPal.

It's true - you have close to zero rights with them. They are heavily weighted towards the buyer - it's up to you to prove (via delivery confirmation) that you sent the item.

That said, it's also not wonderful to the buyer always either. I bought something, never got it nor heard from the person and filed a claim. They found in my favor, but would not refund the money because the person had cleaned out their PayPal account. I had to do a chargeback with my bank (which is actually against PayPal rules - they can terminate your account for it) and it was a mess.

Just so you know, the rules may have changed. With me, I had already withdrew the $$ from paypal into my linked account and they reversed it. Then they tried to take it out of my bank account. That is scary to me! There are too many dishonest people out there for me to risk it again.

 

[floridagirrl2]

My Paypal account is linked to a small bank account that is strictly for Amazon and Ebay sales. I purposely don't have it linked to the regular checking account where we keep most of our money. I have read too many horror stories of Paypal being able to freeze (yes, FREEZE) bank accounts.

I always use delivery confirmation and, if an item is fragile, insurance is REQUIRED and included in the amount I charge for shipping/handling, not optional. I never ship to unconfirmed Paypal accounts unless the item is inexpensive and the person has lots of positive feedback.

I also have a special pen that can only be seen under black light--on the rare occasions I sell something expensive, I can use this pen to make sure any returns are of the item I actually sold, NOT an identical but broken item that the buyer had sitting around the house (a common scam). If I am selling an electronic item that has a serial # (also rare, but I do occasionally sell things for DH), I make sure to write down the serial # before I sell it.

Be careful out there!

 

[lbgraves]

Just so you know, the rules may have changed. With me, I had already withdrew the $$ from paypal into my linked account and they reversed it. Then they tried to take it out of my bank account. That is scary to me! There are too many dishonest people out there for me to risk it again.

When you sign up with paypal you actually are agreeing to allow them to take the money out of your linked account or charge it to your CC if they find a reason. I already had an account when this changed a few years ago but before I agreed to the change I opened a seperate account at our bank just for paypal. I had my bank make it impossible for an automatic transfer to be made to cover any overdrafts from that account so that paypal couldn't access our personal account. If you really want to learn how paypal works, there are websites that have been done by former employees. What an eye opener!

 

[RichNKatHolly]

Yes, I should say that they do tell you all the "rules", etc. I just didn't feel like reading the entire user agreement (and probably should). I know there are alot of others out there like me who don't read it, but this is one case where you really can get BURNED for not knowing all the rules. YOu may already know, if they find against you and cannot get the $$ from your account they can send your account to collections.

Funny, even after all my problems with them and I just abandoned my account, I still got an $18 check from the class action suit

Hope all works out!

 

[MrsPete]

The ugly side of PayPal . . . That said, it's also not wonderful to the buyer always either.

Sadly, I must agree. I bought a heavy, antique kitchen appliance -- a handheld meat grider, actually --through eBay/PayPal. It's an item with multiple little pieces, all necessary for the operation of the item. One piece was missing.

I emailed the buyer, who told me that everything was there.
I responded by sending a scan of the owner's manual, which showed the pieces. I also sent a digital link to the auction, which was advertised as COMPLETE.
The buyer said that he'd refund the purchase price (about $12) if I returned the item (which would've cost about $15). Am I stupid? I'd already paid the shipping once, and I received an incomplete item.

So I went to PayPal.
I sent them the scan of the owner's manual and the auction link.
They said they would do NOTHING unless I had an expert verify that the piece was missing.

Huh?
Owner's manual shows piece.
Auction advertised as "complete".
Piece not there.

Paypal said they'd have done something if the seller had sent me nothing, but sending me an incomplete piece of crap was fine with them.

Never buy anything over eBay/PayPal if you're not willing to lose that amount of money.

 

[lbgraves]

Paypal said they'd have done something if the seller had sent me nothing, but sending me an incomplete piece of crap was fine with them.

QUOTE]

Sadly that is the key point. Someone on another board received a box of trash...complete with tracking info...after a dispute with the seller about when the item would ship out. The jerk just filled the box with paper. Sadly, PP wouldn't help her because she did receive SOMETHING from the buyer. Stupid!