Ot Need To Vent 1st Bump in the Road What Do I Do?

[Mouse House Mama]

OP- I understand your frustration. It is annoying. I think the whole dining setup at WDW is a PITA. That being said, I think you are a bit silly ranting and raving at the CMs. They are doing their job. Poor planning on your part (and yes, adding people to your ressie is poor planning) does not mean that they have to accomodate your every whim. Every guest has requests etc.
Also, we spend a fortune at WDW as well as everyone there. So, your cost of trip means nothing to anyone.
On the other hand, we are a family of 6. When I made reservations for our last 2 trips they told us that we might not be seated together! I just laughed and said okay! When we arrived we all sat together and it was not even a consideration to split us up. It is hard to reservations at the poplular restaurants. Sometimes you have to change your plans a bit if you really want to eat at a certain place. I would keep calling though. We have been lucky in the past when we have done that. Good luck and don't let something so silly ruin your whole trip.

 

[Wonderlandmom]

So a little understanding would be nice, and again the extra is a 2 1/2 year old I could see if I wanted to add all 3 of them and change the reservation to seven understandable. I just want her to see the princesses with my priceses since the have reservations at the BBB right before this meal. Planned with tears and now feel guilty I have to say no to a little girl it is just not right.

Your niece will not be doing BBB with them either, so it is probably a good time for her and her parents to go their separate way for a few hours if they can't get a reservation. She is YOUNG and will never know if she is not there watching you go in and all!

 

[kwilliamsrn]

actually after I said that to her she said yes I know what is going on and the only thing I can say is I am sorry, keep trying. That is when I really lost it, in my mind I had come to terms with the issue until that.

Are you for real? I doubt the supervisor knew your issue, she was probably in another location. Ranting and raving will get you nowhere.

Why can't you celebrate your girls birthdays? Go to CRT, enjoy. Let the other little girl go off with her parents in the park if it does not work out. She is only 2, she will never know. Her parents should plan ahead as you did. Perhaps they can get a table for 3 if it opens up. It surely is not Disney's fault that your plans changed. MANY people have birthdays at Disney every day, probably even more this year.

 

[Wonderlandmom]

actually after I said that to her she said yes I know what is going on and the only thing I can say is I am sorry, keep trying. That is when I really lost it, in my mind I had come to terms with the issue until that.

And why would her telling you to keep trying make you rant and rave??

 

[K and K's Mommy]

I have just skimmed the replies so this maybe has already been said, but I have had good luck (twice) with getting CRT on the day I wanted by saying whatever time is available for breakfast or lunch. I have had both a really late breakfast and a late lunch.

I do understand what you are going through because three times my parents have joined us at the last minute! They only live three hours away so not a big deal for them to drive. Sometimes they get to eat with us and sometimes they don't. But they know that so they are fine with it.

Have fun!

 

[allison443]

That said, I would call back everyday, a few times a day. There are constant cancelations. Also get to the podium early, explain your issue and ask if it would be possible to acommodate. There have been times when I had a res for 4 and it ended up just being 2, so they seated us at a 2-top and then had another 4-top freed up for walk-ups or a larger than expected party. I've also had it happen where there honestly wasn't anything they could do to help us when I had only 1 or 2 extra people.

I think these are good suggestions...I would add to try to leave out about the part where you're spending $10K for this vacation, and try to avoid ranting and raving. I just don't think this makes the cm want to help you, kwim? I hope it can work out for you...would your DH consider skipping CRT to let you take the three girls?

I'm sure you will have a great trip regardless!

 

[Kit'smommy]

It prob. would not have been so bad if I would have spoken to a nicer CM on the phone.

Most of the CMs are very helpful and polite. If you took the same tone with the cast member that was in your original post, I wouldn't blame her for not being "nice" back. Sorry, but you sound as though you called with unrealistic expectations and they can't make empty seats magically appear.

That being said, keep calling and even check the day of the meals for cancellations. At least 2x, I have had to cancel reservations last minute for CRT for my family for various reasons. Good luck.

 

[ilandrazdsw]

Most of the CMs are very helpful and polite. If you took the same tone with the cast member that was in your original post, I wouldn't blame her for not being "nice" back.

Ok, I want to comment on the CM attitude. Whenever talking to a service person (especially over the phone) I always try to remember that that person hasn't made the rules and has to answer to someone above them. Even if I do get upset I will apologize and tell them I realize it is not their fault (whatever the matter may be--kinda like don't kill the messenger). That being said...before we left on our trip I had an issue with tickets (they added the waterparks when I had asked for no waterpark option). When I spoke with the CM she explained my options, none of which I was ok with and I asked to speak with a supervisor (she did a great job, just needed someone that could make a decision to override). When the supervisor got on the line she was very harsh and cold. I twas like she was convinced that I was lying and reluctantly agreed to have me fax her the original confirmation. In the end it all worked out without tears or cursing That CM may have had a bad day or had a previous caller that was extremely rude, but not all CMs are pleasant, cheery, and helpful all the time...so it is very possible that OP had a CM that had a less than good attitude that day.

 

[crisi]

I think these are good suggestions...I would add to try to leave out about the part where you're spending $10K for this vacation, and try to avoid ranting and raving. I just don't think this makes the cm want to help you, kwim? I hope it can work out for you...would your DH consider skipping CRT to let you take the three girls?

I'm sure you will have a great trip regardless!

Always leave that out. For one thing, its sounds entitled. For the second, so what? - each day at Disney there are enough families who spent more than that to fill CRT. Yes, you can do Disney on the cheap. But there are plenty of people out there that drop more than $10k. If you really want to play the "I spent more, I should get more" game with things like dinner reservations - you are going to need to drop about five times that much before Disney blinks - at $10k you aren't even in the small tail yet.

 

[akhenaten]

. Point being is that right next to me may be a 5 top table with 4 people sitting there and I may be at a 4 top table just swith the table no one looses thier ressies because of me. Seriously who would even think about doing that to anyone.

.

The only ones who would be able to know specific tables , would be the staff of the restaurant at the time of the seating....

disney is organized, but I doubt that specific tables are assigned in advance....just "top" numbers in general...

can you imagine the mess if reservations could override and adjust for every families adjustments!

Disney is amazing at people moving and crowd control... trust that the same system that is causing you this concern is also working for you in every other aspect of your trip!!

 

[Kit'smommy]

Ilandrazdsw:

I reread the OPs original post and she never indicated that the CMs were not nice in that post. Just that they told her "no." The only "attitude" that I see mentioned is from a the OP who in her own words ranted and raved. I have reread through that post and it sounds like she called expecting to be catered to and then threw a fit when her demands were not met.

I am so pissed off, and them on top of it when I finally gave up trying I said " just put me through to your survey system and let me off the phone" so the CM put me through to a supervisor ( on hold for 5 mins) and she had the nerve to ask me what is my issue. Well I lost it and Said" I have been on hold forever so don;t try and play dumb like you don't know my problem. I didn't ask for a supervisor, but I you can help me fine." She said no! I proceeded to rant and rave that this is supposed to be the year of what you will celabrate and I can't even celabrate my girls birthdays after spending close to ten thousand dollars total for all of this.

Sorry, but I think she chose to take her frustration out on a couple of employees for a situation that was beyond their control.

I have been making 12-20 calls to Disney a year for the last 15 years and have had to deal with the occasional issues (incorrect charges, wrong options on packages, etc). I have dealt with a few CMs that were less than magical, but they were few and far between. There is a difference in not being able to accomodate someone who wants something you can't give them and not being nice.

 

[Crystal824]

This same thing happened to me. We made our plans and then my inlaws decided to join us. All our ADRs were set. I was able to add them to all of them except CRT. I made other arrangements at another resturant but continued to call and did get a CRT reservation for everyone in the end. Just be diligent. Keep calling and it may workout.

 

[Mom2Nick]

I agree. I "saw" anger, frustration and a sense of entitlement in the OP.

OP - It is not up to Disney to find a solution to your problem since they are not the source of your problem. They should not have to bend rules or be forced to do anything special for you that is not done for every other paying guest.

Don't blame them because your plans changed and they cannot cater to your demands.

 

[nikkers]

I completely understand your disappointment. I am also a planner. I would feel frustrated after all of my hard planning, and I had to make an unexpected change. But please be nice to the CM's. I agree with everyone, it is not their fault. Since it is only a small child, I would hope they would be able to accomodate the change the day of! My DD is 2 1/2, and would be very disappointed to be left behind.

We will be at Disney the same time, and are celebrating my DS's 5th birthday. I hope you have a magical vacation.

 

[chocovrdmicears]

Sorry OP....but for the life of my I don't understand why you consider this a 'bad experience' with Disney.
I do understand how much this trip means to you & your family and how long and hard you have been planning and that it has cost you a lot of money.
However, none of the above things require you to be treated any different than the millions of people who visit Disney. Honestly, frustration aside, can you not understand that the CM could not break a rule for you?
As far as how the CM treated you...well, if I am being honest, if I was a CM and I was on the phone with someone who yelled and pitched a fit for an hour because I wouldn't/couldn't break a rule for them..it would be very difficult for me to be nice too.
JMO.

 

[RMulieri]

thank you that is why I decided to post here because my priends who did not like askerhouse were there during faye and had the whole park to themselves pretty much, so they really don't want to here my little problems plus we were able to stay at poly from CR so they really don't want to hear it they stayed at ASM, yet they loved it but they have always wanted to stay at poly. I am only looking for suggestions and got some great ones here I have had time to think and am getting over the mood, back to yippee we are going to disney and who cares what happens. Was just looking to vent yet got yelled at some more. It prob. would not have been so bad if I would have spoken to a nicer CM on the phone.

I think you got yelled at more on the board because of your sense of entitlement in your original post.It may not have been intended that way but it did come off sounding that way.i would try and relax and keep trying.

 

[kwilliamsrn]

that is also why I titled the thread 1st bad experience! with all the calls I have made up to this one everyone and I mean everyone have be pleasant and joyful. Even some have gone above and beyond with giving opinions re: what to do for children of my kids age this woman just did not want to be bothered it seemed like.

Plus don't think I got on the phone with an attitude I am so excited about going everytime I get on the phone it is usually the only time in my life I could care less about being on hold, always knowing someone on the other end will always be so upbeat. I always take the survey to leave positive feedback.

Again I think what I am trying to say is why did she not just say try again tomorrow rather then sorry there is nothing that can be done.

I spend my days taking care of people and trust me many of them make me crazy but I would never take my frustration due to my own bad day. That is your job and that is It.

Turn the table say I walked into your room when you were haveing your baby and was curt and not willing to help or answer your questions how would you feel.

Ilandrazdsw:

I reread the OPs original post and she never indicated that the CMs were not nice in that post. Just that they told her "no." The only "attitude" that I see mentioned is from a the OP who in her own words ranted and raved. I have reread through that post and it sounds like she called expecting to be catered to and then threw a fit when her demands were not met.



Sorry, but I think she chose to take her frustration out on a couple of employees for a situation that was beyond their control.

I have been making 12-20 calls to Disney a year for the last 15 years and have had to deal with the occasional issues (incorrect charges, wrong options on packages, etc). I have dealt with a few CMs that were less than magical, but they were few and far between. There is a difference in not being able to accomodate someone who wants something you can't give them and not being nice.

 

[kwilliamsrn]

I am sure she will be disappointed and she will get over it when the time comes if nothing changes. My DH has even offered to give up his spot for her. I absolutely will not let him do that. he deserves to see his kids at that moment. He battled cancer two times and won then was told he would never have children only to have two naturally, so no I will not let him do that, for those of you who have suggested that Idea. He is not one of the DH that could care less about the princesses, hey is totally wrapped around his own princesses.

I completely understand your disappointment. I am also a planner. I would feel frustrated after all of my hard planning, and I had to make an unexpected change. But please be nice to the CM's. I agree with everyone, it is not their fault. Since it is only a small child, I would hope they would be able to accomodate the change the day of! My DD is 2 1/2, and would be very disappointed to be left behind.

We will be at Disney the same time, and are celebrating my DS's 5th birthday. I hope you have a magical vacation.

 

[kwilliamsrn]

you are right I have no I dea why i even mentioned the cost because it doesn't mean anything.
I absolutely hate when someone on the other end of the phone starts playing games. ieretending not to know what is going on.
because up to that point there was no ranting. more like well what can I do are there other times. kept just saying nothing anything else you need, that is when I said "no just put me through to the survey and let me off the phone."
and ended up with a supervisor- GREAT

I do have to say I have never seen so many people get so passionate about making someone feel like an idiot either you all have some pent up anger or something because all I asked for was some suggestions, not treat me like a child for my behavior. never said I was proud of it.

I think these are good suggestions...I would add to try to leave out about the part where you're spending $10K for this vacation, and try to avoid ranting and raving. I just don't think this makes the cm want to help you, kwim? I hope it can work out for you...would your DH consider skipping CRT to let you take the three girls?

I'm sure you will have a great trip regardless!

 

[RMulieri]

I am sorry you feel ganged up on.I don't think people wanted to" make you feel like an idiot". Most of us were reacting to the sense of entitlement you inferred in your original post,which you have realized by now was not a good thing to do.I hope you feel better and get the situation resolved.