For what it's worth .... J.D. Power just announced customer satisfaction ratings
Edward Jones came up on the top spot for customer satisfaction. AG Edwards was somewhere in the top 3.
Charles Schwabb and Fidelity were in the bottom 3.
They did say that when they did this survey they thought the most important thing they would find regarding satisfaction was "show me the money" factor; i.e. fees, charges, etc. But it wasn't - it was about having an individual to work with that knew your strategy and goals. They also mentioned that individuals who are satisfied with their investor also put up to 12% more than others ... so in the long run you make more.
We don't invest with Edward Jones - just have a friend from another state who works for them. We've always told him we would like to see what he can do and will most probably start investing with him after the next raise.