We bought sight unseen during the pandemic. Based on videos and photos, I was confident we would like it but I did have some apprehension.
My doubts were erased after the welcome home visit. We have now stayed twice. We have stayed at many of the Disney deluxe resorts, Riviera is far and away my favorite.
The rooms were even nicer than my high expectations.
Close-up, in person, I actually found the entire resort to be more elegant and beautiful than in pictures. I understand the "drab block" criticisms when looking at the photos, but they just don't do justice to the resort. It really does have a French/Italian riviera feel through-out.
After visiting, I really appreciate how nice it is for the resort to be fairly condensed. Always a quick walk from any spot in the resort to the pool or the quick service. And I loved just how peaceful so many parts of the resort felt. The lobby wasn't nearly as small as suggested by what I had read online. The library and cafe are nice quiet respites. And I LOVED the pools and hot tubs.. even during ultra high crowds at WDW, the pools remained relatively quiet and peaceful.
Being objective and honest -- My one unanticipated negative -- the bus stops are a bit of a hike from the resort.
Only other negative -- I wish they would bring the dinner entrees back to quick service at Primo Piatto.