On the scale of things my need stacks vs virtually nothing... but

[vwlfan]

Am I the only person not getting responses to emailed questions? Since the madness began, in order to leave phone lines and chat rooms open to those with more immediate needs, I’ve emailed three different questions to MS. None of them have been responded to. ( Bad grammar, sorry).

i won’t bore anyone here with what the qs were. Important only to me, and none worth getting a rash about. But I would like to have an answer. I’m wondering if I missed something and they no longer directly respond to emails? Instead perhaps they post responses on my Dvc account.

 

[Marionnette]

Am I the only person not getting responses to emailed questions? Since the madness began, in order to leave phone lines and chat rooms open to those with more immediate needs, I’ve emailed three different questions to MS. None of them have been responded to. ( Bad grammar, sorry).

i won’t bore anyone here with what the qs were. Important only to me, and none worth getting a rash about. But I would like to have an answer. I’m wondering if I missed something and they no longer directly respond to emails? Instead perhaps they post responses on my Dvc account.

If you missed something, so did I.

I emailed two weeks ago about changing a lead name on a reservation. I had an email response within a day. Obviously, this was before they got slammed with phone calls and emails about cancellations, rebooking with extended points, and everything else that upset the apple cart when the reopening plans were presented on Wednesday.

 

[Music City Mama]

I feel for you...it's frustrating. I'm renting and my owner has not been able to get through via phone despite trying off and on all day since Thursday. She also emailed them with details of the situation on Thursday and has not received any response. My check-in date in June 27th, and I'm trying to push my check-in date back by about 10 days and I'm worried availability is just slipping away. Unfortunately, I don't think she deals with stuff online with DVC, because she probably could at least see what we're dealing with if she did, and probably just modify it herself. She's been wonderful through this process, so I don't blame her, just wish member services would get more phone lines or at least answer emails.

 

[Sandisw]

I emailed a question after the new announcement and have not gotten a response. When this first happened, it took about a week.

I also emailed membership satisfaction with a complaint and suggestion about the lack of posted rules and timelines for extended points, including for a clarification of those rules,

I got a response in 2 days saying they would pass my concerns on and to keep checking website for updates but never answered the actual questions.

I think they are swamped right now...not al CMs have been called back from furlough...and emails are taking longer since the new announcement.

 

[SleeplessInTO]

I sent in an email query last week and haven’t heard back, so you’re not alone. Mine wasn’t urgent (hence why I emailed instead of call / chat) so perhaps there’s a triage system going on.

 

[vwlfan]

Triage sounds like a good word!

 

[lodgelady]

Not able to get through by phone and no email response re: my reservation that is scheduled for less than 2 weeks from now. Thought by now Member Services would automatically reach out to me.

 

[Sandisw]

Not able to get through by phone and no email response re: my reservation that is scheduled for less than 2 weeks from now. Thought by now Member Services would automatically reach out to me.

DVC was cancelling week by week prior to the announcement of openIng dates. They were not notifying members. It would just disappear from dashboard.

I do not know if that is still what they are doing now that owners have the date As they can cancel on their own via website if it is a reservation starting before 6/22.

You may need to contact them if you have questions about the points or to find out if auto cancel is still being done.

 

[Music City Mama]

I feel for you...it's frustrating. I'm renting and my owner has not been able to get through via phone despite trying off and on all day since Thursday. She also emailed them with details of the situation on Thursday and has not received any response. My check-in date in June 27th, and I'm trying to push my check-in date back by about 10 days and I'm worried availability is just slipping away. Unfortunately, I don't think she deals with stuff online with DVC, because she probably could at least see what we're dealing with if she did, and probably just modify it herself. She's been wonderful through this process, so I don't blame her, just wish member services would get more phone lines or at least answer emails.

Update to my post. My owner finally got through and was on hold for about 45 minutes and then she got me on the line with them. I was unable to reschedule for the dates I wanted in mid-July for where I wanted to stay. I felt like this was a sign and I wasn't going to make any more concessions just to try and make it work, especially with so many unknowns, so we canceled. My owner is refunding my money, and at least now I will already have park hoppers (that I probably wouldn't have even gotten the full benefit of) that are good through next September. If things appear to be improving with the virus, we may try a Thanksgiving trip; otherwise, we'll shoot for next summer. Glad to have to this behind me, although, not the outcome I was hoping for.

For those of you still waiting to hear something, I think it will get easier to get in contact with them over the next couple of days.