I just called to see if General codes were out yet that I could apply to my room. I got a CM named "Millie" who was very rude!! We went through all the questions and answers, blah, blah, blah... She said "we do not ever have any room only or general codes." I then asked her to see if there were any AP rooms that opened up because I couldn't get one when they first came out. She said "I see that you just called on the 13th" (yesterday) I said "yes, I was told to keep calling every day and see if anything opened up." Millie then said " You can call every day and it won't help because once the AP rooms are gone they are gone." I said "oh, that is very helpful to know, but what if someone on an AP rate cancels?" I asked. "They go right back into the rack rate pool." she said. Fine with me. But then she said "I have to go in and cancel some of your ressies." WHAT!!! "You can't do that!" I said. She said that I couldn't hold 4 ressies at once. I said yes I could. She said not all for the same time. I said to check because they are continuous stays. She insisted on trying to cancel my ressies. I am furious!!!! She said that I could talk to Guest Relations and put me on hold. I had to hang up & get my kids to school. Now what???!! Do you think she could go ahead and cancel w/out me agreeing?? I will try to call back in later and make sure my ressies are there. Who do I contact to send a complaint about her??? Thanks for listening. I hope you all have a magical day!