Belle 5 and Lou Ann,
You're absolutley right......that certainly did not exemplify your typical CM. DH and I looked at each other in shock and disbelief. Since we both heard it, we knew she had to have said it. When we spoke to the manager, he said he had had other complaints regarding this particular CM...but nothing quite so graphic as our encounter.
I apologize for posting this gross experience. When I read so many people commenting on the WCC the horrible memory came flooding back.