I just called
UT and the woman said that the following is true and that the tickets are 95% refundable if bought within the last 90 days and not after the party ticket date:
Refund Policy
365-Day Return Policy - 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. Tickets must have been purchased within the last 90 days and not gone past the start date selected. They cannot have been modified by Disney Guest Services or through My Disney Experience or been activated by entering the park.
Expired tickets, or any ticket
not currently sold on this site are
non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.
Expiration
Ticket expires upon redemption and is only valid on
selected visit date.