So ONLY the deposit is non-refundable. Never done concierge. Overkill for me. The only concierge available for my cruise was a one bedroom for $12,000. Maybe one day???
Concierge deposit is non-refundable from the time of booking, even if you book a year or more out. Concierge penalty increases to 50% at 89 days and increases again the closer to cruise date as per the schedule.
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