Northwest Has Another New Fee!

[sorcerormickey]

Well, I'm not sure how *new* this fee is, but I thought I'd give y'all a heads up.

I checked our May flights this morning and found that they went down by $50 per person. So, like I have in the past, I called NW to get a credit voucher for the difference. On the phone, I was informed that NW now charges a $25 fee for each credit voucher you are getting. So, now instead of $100 in credit, I will only be getting $50. I know something is better than nothing, but still!

 

[miche61]

Wow, a fee for giving you back what you had over paid?! What will they think of next?

 

[tjmw2727]

Just as an FYI - AA always tries to deduct this this "change fee" when I have gotten credits. When I have questioned it they have always waived it for me.

When you think about it, if you wanted to you, could just cancell the ticket - pay the fee and re-book and get the $75.00 cash instead of a voucher. In this case the airline looses actual cash. If they waive the fee and give you the $100.00 credit it actually costs them less.

So its to the airlines benefit to give you the full $100 in voucher than the $75.00 cash as it costs them less money.

Wow that was difficult to explain! HTH

TJ

edited to say - sorry about the $$ math but you get the idea!!

 

[CarolA]

Unless you have a full fare ticket you can't just cancel the ticket on most airlines and get your money back. They have your money and if you cancel and were on a discount fare they have NO obligation to give it back to you. They would allow you to use the credit for future travel, but could still charge the fee.

A year ago or so they all tried raising this fee to $100 per change, but someone blinked and it did not stick.