wabbott
DIS Veteran
- Joined
- Aug 4, 2021
- Messages
- 6,453
Maybe mid-level managers have lost touch with the guests. Ya think?
Found this: Walt Disney: An American Individual by Bob Thomas, pg 263: Members of the park staff (Disneyland) urged him to build and administration building. "No," he replied, "there isn't going to be an administration building. The public isn't coming here to see an administration building. Besides, I don't want you guys sitting behind desks. I want you out in the park, watching what people are doing and finding out how you can make the place more enjoyable for them."
Found this: Walt Disney: An American Individual by Bob Thomas, pg 263: Members of the park staff (Disneyland) urged him to build and administration building. "No," he replied, "there isn't going to be an administration building. The public isn't coming here to see an administration building. Besides, I don't want you guys sitting behind desks. I want you out in the park, watching what people are doing and finding out how you can make the place more enjoyable for them."