Hi,
I had been reading a lot about Nick hotels food. So I sent them a copy of some of the messages on this board.
Here is the return letter I just got. I can't wait to get back to this Hotel.
Ms. Schill,
I recently read your comments with regards to your concerns for the food & beverage products and service here at the Nickelodeon Hotel. I have recently come aboard (w/in the last 3 weeks) and I can assure you that we are moving forward and are making the necessary changes to take our quality of food and service to another level. We are in the process of upgrading our offerings for breakfast at The Buffet, the character breakfast buffet at Nicktoons Café, and are adding an a la carte menu to our dinner buffet at Nicktoons Café. In addition, we are making some changes in the processes involved in our fast food outlets (A & W, Pizza Hut Express, Subs & Salads, & Barnies Coffee) to maximize the efficiency, and are adjusting our staffing levels to meet the demand. There will be always be lines at peak times, but they will be moving quickly. If during your stay, you are not completely satisfied with the quality of food & beverage, I ask you to contact me directly to let me handle the situation.
If you have any additional questions / concerns prior to your arrival, please feel free to contact me.
We are looking forward to serving you in December.
Sincerely,
I did not copy his numbers and name. I didn't think I should put it on the boards.
But this reply has taken away all my fears.
Carla
I had been reading a lot about Nick hotels food. So I sent them a copy of some of the messages on this board.
Here is the return letter I just got. I can't wait to get back to this Hotel.
Ms. Schill,
I recently read your comments with regards to your concerns for the food & beverage products and service here at the Nickelodeon Hotel. I have recently come aboard (w/in the last 3 weeks) and I can assure you that we are moving forward and are making the necessary changes to take our quality of food and service to another level. We are in the process of upgrading our offerings for breakfast at The Buffet, the character breakfast buffet at Nicktoons Café, and are adding an a la carte menu to our dinner buffet at Nicktoons Café. In addition, we are making some changes in the processes involved in our fast food outlets (A & W, Pizza Hut Express, Subs & Salads, & Barnies Coffee) to maximize the efficiency, and are adjusting our staffing levels to meet the demand. There will be always be lines at peak times, but they will be moving quickly. If during your stay, you are not completely satisfied with the quality of food & beverage, I ask you to contact me directly to let me handle the situation.
If you have any additional questions / concerns prior to your arrival, please feel free to contact me.
We are looking forward to serving you in December.
Sincerely,
I did not copy his numbers and name. I didn't think I should put it on the boards.
But this reply has taken away all my fears.
Carla
