New MCO Hyatt policy for DCL luggage transfer?

raelene

Earning My Ears
Joined
Mar 31, 2016
I read on facebook someone staying at Hyatt the night before the cruise and they where told this. I also contacted Disney Cruise Line and I was also informed of the change and you have to notify DCL before your stay. We have transfers from Airport to Port and back and the lady explained that if we didn't notify them about our stay Hyatt, we would not get transfers from Hyatt to Port and we would have to take our bags down to the bus in the morning. I explained that in the past this wasn't the option we just filled out paperwork upon arrival and no where on DCL website does it mention the change and I was sure DCL would be getting a few complaints with regard to this.
 

serenitynow

DIS Veteran
Joined
Mar 10, 2005
Do you think this really means you have to book your Hyatt Airport room through Disney Cruise Line in order to receive in room luggage pick up at the Hyatt? How else would Disney be notified in advance of your stay?
 
  • raelene

    Earning My Ears
    Joined
    Mar 31, 2016
    No not at all, you just have to call Disney Cruise Line to let them know that you will be staying at the Hyatt before your cruise and after if that is the case.
     

    BartmanLA

    Mouseketeer
    Joined
    Apr 26, 2013
    I read on facebook someone staying at Hyatt the night before the cruise and they where told this. I also contacted Disney Cruise Line and I was also informed of the change and you have to notify DCL before your stay. We have transfers from Airport to Port and back and the lady explained that if we didn't notify them about our stay Hyatt, we would not get transfers from Hyatt to Port and we would have to take our bags down to the bus in the morning. I explained that in the past this wasn't the option we just filled out paperwork upon arrival and no where on DCL website does it mention the change and I was sure DCL would be getting a few complaints with regard to this.
    From the way looks this is a fairly new change, I imagine that DCL will be updating their online requirements soon, it's a shame they didn't have it in place already though. I'm going to go out on a limb and "guess" this change is just so that DCL can better monitor the amount of luggage that they'll be receiving from the Hotel in order to better gauge the necessary equipment (trucks) needed to move all the luggage from MCO to the port. It just gives them another level of verification so that god forbid they don't miss any passengers luggage before the ship sails.
     

    PrincessArlena'sDad

    DIS Veteran
    Joined
    Aug 5, 2009
    We're booked the Hyatt separately. Can I call Dcl directly for this, or is this something that would have to go through my ta?
     

    lucky1

    Face Character
    Joined
    Aug 21, 1999
    Do you think this really means you have to book your Hyatt Airport room through Disney Cruise Line in order to receive in room luggage pick up at the Hyatt? How else would Disney be notified in advance of your stay?
    that was my first thought, that this would be an option only for guests who book through DCL. It would not be too difficult to bring my own bags down to the bus, but hopefully there would be someone to remove them and take to on the ship, verse me having to shlept them over to a porter.
     
  • raelene

    Earning My Ears
    Joined
    Mar 31, 2016
    We're booked the Hyatt separately. Can I call Dcl directly for this, or is this something that would have to go through my ta?

    We also booked the Hyatt separately, just call DCL and notify them that you are staying the night before the cruise and they will change it in the system. They also sent me a new email show that we are leaving from Hyatt.
     

    BartmanLA

    Mouseketeer
    Joined
    Apr 26, 2013
    that was my first thought, that this would be an option only for guests who book through DCL. It would not be too difficult to bring my own bags down to the bus, but hopefully there would be someone to remove them and take to on the ship, verse me having to shlept them over to a porter.
    This DOES NOT require you to book your Hyatt stay through DCL, all this does is provide another level of verification so that DCL will know how many passengers baggage to expect to be delivered to DCL at MCO for transport to the port/ship. This does not require any booking through DCL at all, if you booked the hotel separately just call DCL and notify them that you'll be using the Luggage Transfer Service from the Hyatt to the port. You will still need to fill out the form at the Hyatt when you check in so they'll know to pick up your bags in the morning of embarkation. From there they'll be delivered to DCL who then will move it all to he port. This just gives DCL a way to monitor how much luggage is being moved and where it's coming from. Call DCL and notify them, there is no charge and it won't affect your reservation or Port Transfers at all.
     

    PrincessArlena'sDad

    DIS Veteran
    Joined
    Aug 5, 2009
    I'm guessing this can easily be done while booking the port transfer.

    Hopefully while when booking port transfers CMs will ask if starting at Hyatt night before
     
  • RAD

    DIS Veteran
    Joined
    Dec 15, 1999
    I just called DCL and they told me to work it through my TA even though I didn’t book the Hyatt through my TA.
    If your DCL is via a travel agent that sounds correct since only the agent is allowed to make changes, even if you booked MCO Hyatt directly with Hyatt
     

    MPS516

    Disney #2 Fan
    Joined
    Jan 26, 2010
    I read on facebook someone staying at Hyatt the night before the cruise and they where told this. I also contacted Disney Cruise Line and I was also informed of the change and you have to notify DCL before your stay. We have transfers from Airport to Port and back and the lady explained that if we didn't notify them about our stay Hyatt, we would not get transfers from Hyatt to Port and we would have to take our bags down to the bus in the morning. I explained that in the past this wasn't the option we just filled out paperwork upon arrival and no where on DCL website does it mention the change and I was sure DCL would be getting a few complaints with regard to this.
    Why would anyone complain ? Is it a web site change that is need ? Does it currently say that if staying at Hyatt the Hotel picks up luggage in your room and delivers to ship ? I think it has been about 18 years since we stayed there, back then you brought your luggage down to a collection site. We know that changed and the hotel bell serves has a contract to pick up the bags, however they are not Disney. When we do stay at Disney partner hotels before cruises, no matter which port, we generally take our bags down to someone where we are comfortable knowing they are in the pile going to the ship. Not saying there is a right or wrong, just wondering what the complaint would be.
     

    gotomu212

    DIS Veteran
    Joined
    Sep 2, 2010
    Why would anyone complain ? Is it a web site change that is need ? Does it currently say that if staying at Hyatt the Hotel picks up luggage in your room and delivers to ship ? I think it has been about 18 years since we stayed there, back then you brought your luggage down to a collection site. We know that changed and the hotel bell serves has a contract to pick up the bags, however they are not Disney. When we do stay at Disney partner hotels before cruises, no matter which port, we generally take our bags down to someone where we are comfortable knowing they are in the pile going to the ship. Not saying there is a right or wrong, just wondering what the complaint would be.
    I wasn’t the poster you quoted but I would complain if this change was made AND I didn’t get an notice from Disney or/hotel in time to sign up for the service. Finding out on check in when it’s too,late to sign up is problematic. We stay at the Hyatt to take advantage of the location and the bell service partnership so if we suddenly weren’t able to use that perk because we didn’t know we had to sign up in advance I’d be annoyed.

    Just a quick email to those using port transfers that aren’t staying at a Disney hotel and aren’t flying in the morning of to notify you of the luggage change with Hyatt would fix this (or Hyatt sending the email to their guests noting that if you are staying before DCL trip you need to notify DCL for luggage transfer).
     

    codygirl5150

    Mouseketeer
    Joined
    Jun 7, 2006
    My DU TA just responded...she said she called DCL and they said this isn’t true. I’m not calling anyone a liar...especially since the tweet is from the Hyatt and people have experienced it! Wondering if it is so new that DCL call center people and TA’s are unaware? So I guess I’ll just chance it and carry my bags down if I have to!
     

    RAD

    DIS Veteran
    Joined
    Dec 15, 1999
    My DU TA just responded...she said she called DCL and they said this isn’t true. I’m not calling anyone a liar...especially since the tweet is from the Hyatt and people have experienced it! Wondering if it is so new that DCL call center people and TA’s are unaware? So I guess I’ll just chance it and carry my bags down if I have to!
    Have your DU TA talk to Tracey (my agent) since she contacted DCL last week and yes the procedure did change, staying at MCO Hyatt and wanting baggage transfer needs to be noted on the reservation.
     

    IrishEye

    Sláinte mhaith!
    Joined
    Mar 25, 2017
    I wasn’t the poster you quoted but I would complain if this change was made AND I didn’t get an notice from Disney or/hotel in time to sign up for the service. Finding out on check in when it’s too,late to sign up is problematic. We stay at the Hyatt to take advantage of the location and the bell service partnership so if we suddenly weren’t able to use that perk because we didn’t know we had to sign up in advance I’d be annoyed.

    Just a quick email to those using port transfers that aren’t staying at a Disney hotel and aren’t flying in the morning of to notify you of the luggage change with Hyatt would fix this (or Hyatt sending the email to their guests noting that if you are staying before DCL trip you need to notify DCL for luggage transfer).
    How would DCL know you are staying at Hyatt if reservation not through them ?
     

    terramei

    Mouseketeer
    Joined
    Dec 5, 2008
    How would DCL know you are staying at Hyatt if reservation not through them ?
    They wouldn't. I believe in the past Disney provided Hyatt with a names list for Transfers the next day (at least I assume that's what the front desk clerks were checking my name against), and then you would give Disney a form that says you left X number of pieces of luggage at the hyatt in room XXXX. Then Disney would check those papers against the Hyatt's list of what they collected.

    My guess is that Disney is trying to CYOA by not providing a list of people who have transfers, unless they've indicated they will also be staying at the hotel.
     

    saraheli

    Mouseketeer
    Joined
    Jun 26, 2013
    FWIW, we stayed at the Hyatt two weeks ago and we had to bring our luggage down ourselves. The person at the front desk said they only offer the service if you booked the room through disney. I was surprised and asked since when, and he said about 2 weeks ago (so beginning to middle of June). I can tell you I didn't see a single person's luggage outside their room waiting to be picked up so I don't think anyone was aware of the change in policy!
     

    mcd2745

    These Mickey pretzels are making me thirsty!
    Joined
    Jul 11, 2010
    FWIW, we stayed at the Hyatt two weeks ago and we had to bring our luggage down ourselves. The person at the front desk said they only offer the service if you booked the room through disney. I was surprised and asked since when, and he said about 2 weeks ago (so beginning to middle of June). I can tell you I didn't see a single person's luggage outside their room waiting to be picked up so I don't think anyone was aware of the change in policy!
    If that's the case, I doubt you'll ever be able to get a decent rate. The hotel is already pricey, even if you manage to get a "decent" rate through AAA or some other type of discount. They already knocked off one huge perk for staying there when they eliminated the ability to check in for the cruise right at the airport before you boarded the transfer (which was an awesome perk). If you now have to choose between a lower rate and bringing your luggage down yourselves or a (potentially much) higher rate through Disney in order to have the Hyatt staff pick up your luggage from inside your room and hand it off to DCL...that would be a shame.
     

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