New fast pass rule, you may only hold 7 days of FP's?

[chbc]

From the beginning of our 60 day window we have been told that we may only have 7 days worth of FP's. We have called Disney Information multiple times, what we are told is that this is a rule.

We are staying on-site for 16 days and have AP's.

 

[sgtdisney]

From the beginning of our 60 day window we have been told that we may only have 7 days worth of FP's. We have called Disney Information multiple times, what we are told is that this is a rule.

We are staying on-site for 16 days and have AP's.

I currently have 8 days of fast passes over almost two weeks with a split stay. Never had any issues, so wonder if this is another new rule? I booked mine about 30 days ago.

 

[chbc]

I anticipated that it was a glitch and have been asking for assistance with ressies and Disney information, but are repeatedly told that this is a rule. We have booked as you have, in the past, with no problems.

 

[brooke789]

We have 8 park days booked and no problems with FP. Maybe it's new?

 

[tjmw2727]

I think that is the case when you don't have a resort reservation - maybe try making sure you resort reservation is linked/showing correctly ?
Just a shot in the dark - good luck.

 

[chbc]

I think that is the case when you don't have a resort reservation - maybe try making sure you resort reservation is linked/showing correctly ?
Just a shot in the dark - good luck.

Yes, that was my first thought, they continue to state the "rule."

 

[chbc]

Oh, help me Disney technical information help is stating that this in fact is a rule.

Up to 30 days in advance, you can make FastPass+ selections for yourself and others in your group, including other passholders and Guests with valid theme park tickets. If you have a reservation that includes a stay at a select Walt Disney World Resort hotel, you can make FastPass+ selections up to 60 days before you check in for up to 7 days or the entire length of your stay―whichever is greater!

To redeem your FastPass+ selections, use your MagicBand or card to check in at the location’s FastPass+ entrance any time during the designated arrival window. If you’ve purchased an annual pass and don’t have a MagicBand yet, you’ll be able to order your complementary MagicBand after you activate your pass at Walt Disney World Resort.

Once you redeem you first 3 FastPass+ selections for a day, you’ll be able to make another selection for the same day using your mobile device or at a FastPass+ kiosk. Enjoy that experience, and you can get another FastPass+ selection―and another―up to park closing, subject to availability.

OR THE ENTIRE LENGTH OF STAY, 16 days is greater than 7!!!!!!!
When your length of stay exceeds 10 days....My reservation reads as four mini vacations and there is no way in their system to make it a 16 day big vacation. This is how supervisors explain it to me. We could have and should have been allowed to make 10 days of reservations, and that there was probably a glitch only allowing 7 days.
If a vacation exceeds 10 days, you may only make FP's for the first 10 days, when vacation days are passed, additional FP's may be attained.

I want to plan my vacation, a long vacation and not be focused on making reservations for FP's after I am at WDW. We have stayed longer in the past, all this reminds me why I make our vacations magical, not Disney, and why we have vacationed at WDW less, and for not as long.

 

[chbc]

Help and answers...at long last. I have spent the day on this, tucked in with a cold, calling Disney with three phones, on the computer and iPad.There is no rule or policy that states that one may only have 7 FP days reserved, or a max of 10 for a longer stay. In the end, I can say that I spoke with kind and polite cast members who were genuinely perplexed as to why I had been given the false information, followed by a promise to resolve this by emailing the departments involved, and discussing in weekly meeting no rule such as this exists.
I myself continued further in calling Disney Technical Assistance ( I would have been transferred again, earlier, but had to get some things done here at home) yet once again, today. I quite simply could not believe the rule, the interpretation did not make sense by the tech from an earlier conversation and called once again to state that I had made numerous calls and inquiries to Disney departments that agreed with my position and FP experience. I got the answer from a wonderful woman in the tech department, the system will not allow for more than the 7 FP's made. Disney's system will not allow for more than 7 through MDX, and when calling in, a system override is required to acquire more days of FP's.
Do I believe that this will be fixed, NO. I think it would be way to costly to and out of their realm to make the repair, it should have been addressed with MDX, the bands etc. I doubt it was of concern, as we have always been seen as rather odd to Disney for playing in their parks for extended days, shocked is more accurate. The remedy in my advisement would be to inform departments of the systems capabilities, the overrides that are required be part of training and an understanding of entire length of stay. In addition, a blurb sentence added to MDX, AP and Hotel information that stays longer require one to call for FP's.
Do I have my FP's, No. This has been frustrating, exhausting, time consuming, data eating usage since the latter part of April. I will live to park plan another day, for it is in the planning with FP's, ADR's, touring plans etc. to enjoy the parks, have family fun, experience magic, discover the details and revel in the wonder that is WDW! No, I do not have a fever, just a cold and a bad case of Disneyitis. The good- being kind was not mistaken for weakness, complimented on being well spoken in the face of frustration and polite after numerous conversations. The bad-staying on the line for the survey after receiving genuine help (not Disneyspeak/placating/pat answers) and having the call drop immediately. So, shout outs to Pierre, Virginia and Roberta and a host of others.

 

[Dave006]

From the beginning of our 60 day window we have been told that we may only have 7 days worth of FP's. We have called Disney Information multiple times, what we are told is that this is a rule.

We are staying on-site for 16 days and have AP's.

The issue is you have APs. This is an AP rule concerning the 7 day limit. So even if you are "On Site" because of your AP ticket you only get the 7 day range for the FP+. Sorry but that is a current limit when using a Annual Passport.

Annual Passholders can plan 7 days of FastPass+ selections within any 30-day period for one park per day.

Update: to add the link to the AP rules explaining the 7 day limit within any 30 day period.
Link: https://disneyworld.disney.go.com/faq/passholders/reserving-fast-pass-plus/

The next paragraph is what adds confusion for an AP Passholder with an on site reservation:

Passholders with reservations at a Walt Disney World Resort hotel can start making FastPass+ selections as early as 60 days―plus the number of days of the stay―prior to the check-in date.

Might need a legal review but the way I read it is that even though you get the 60 window due to being on site, you still are limited to the paragraph above it with the hard limit of 7 days of active FP+.

Dave

 

[chbc]

@Dave006
Up to 30 days in advance, you can make FastPass+ selections for yourself and others in your group, including other passholders and Guests with valid theme park tickets. If you have a reservation that includes a stay at a select Walt Disney World Resort hotel, you can make FastPass+ selections up to 60 days before you check in for up to 7 days or the entire length of your stay―whichever is greater!

The above paragraph is supported by departments that I spoke with for AP's, member services and Disney Information.

 

[Minniesgal]

I thought AP were always limited to a maximum of 7 days FP+

 

[Minniesgal]

Help and answers...at long last. I have spent the day on this, tucked in with a cold, calling Disney with three phones, on the computer and iPad.There is no rule or policy that states that one may only have 7 FP days reserved, or a max of 10 for a longer stay.

The bolded statement is untrue AP holders have always been limited to 7 days FP+ reservations it is in the terms and conditions of the AP.

They MDX system does allow for more than 7 days FP+ as I had ten days at Easter the problem is your AP.

 

[Davey Jones II]

What you experienced was total b.s. They can't even make the software compatible with their own rules, plus you have ignorant CMs quoting a rule that doesn't exist. I would demand some kind of compensation, and I would definitely mention the hours of frustration over the phone.

 

[Dave006]

I agree with your quoted bold text as that's what it should be so I did more research. Here is the quote from the 2016 Passholder Guide Book PDF with the key phrase in bold.

Staying at a Disney Resort hotel? You may hold Disney FastPass+ selections for up to seven days OR the duration of your hotel stay... whichever is longer! And with a Disney Resort hotel stay, you can make Disney FastPass+ selections up to 60 days in advance of your arrival date.

Link for the PDF for you to reference when you contact Disney again: https://disneyworld.disney.go.com/m...klet/2016 WDW Passholder Guidebook iPhone.pdf

The major issue is still the fact that you have APs vs other ticket media. Packages / Room-Only reservations that include ticket entitlements are able to make FP+ for more than 7 days aka length of stay or length of days of ticket entitlements they have linked in their MDE. There is no need to redesign MDE as it works as designed for other length of stays that exceed 7 days based on other ticket entitlements. Sounds more like an AP related bug that needs to be fixed!

Suggestion: You might want to update the title of your initial post since this issue is only impacting Annual Pass Holder reservations. Not sure we want to panic others that are not using APs or cloud up your thread with additional posts that confirm that they are able to make FP+ selections for more than 7 days in a row but are not using an AP.

Dave

 

[chbc]

@Dave006
I am more than open to strikes strike out the initial post title, what may I ask would you suggest? I most assuredly do not want to alarm or confuse another.
In addition, it is my understanding that the program does not accommodate FP's well for those with UK originated travel packages.
In speaking with tech, this is issue is not exclusive to AP usage.

 

[LynJ]

Last year we had an annual pass with a longer onsite hotel stay, and we were able to make 9 days of fastpasses. Someone should be able to fix this for you.

 

[lovethattink]

From the beginning of our 60 day window we have been told that we may only have 7 days worth of FP's. We have called Disney Information multiple times, what we are told is that this is a rule.

We are staying on-site for 16 days and have AP's.

Here's the deal on that. We use to stay onsite for a 5 SWW, Thurs to Sun, total of 20 days. You cannot hold a FP+ prior to your stay if you want more than 7 days. Your 1st FP+ has to be on check in day. Then the system will allow you to book FP+ all 16 days. If that doesn't happen; you'll need to call for an override.

 

[hamilkm]

You can most definitely have more than 7 days of FP with an AP. We had an 8 night trip this April, and I was able to make FP for nine days with zero problems. I am also leaving for a 6 night stay tomorrow with 6 days of FP booked and also have 5 days of FP booked for my July trip already, no problems. As long as you are on site it shouldn't be an issue. The one time I ran into an issue was when my friend who is local used my AP to book FP not linked to a resort stay like a week before I arrived. When this happened, it stopped me at 7 days.

 

[bastraker]

We always have AP's and we always stay onsite. I've always been able to make FP's for my entire stay.

We have a stay coming up in 39 days and I have made FP's at 60 days for 11 days with no problems. Last summer we stayed for 14 days and I made all FP's at 60 days out - as usual. I even have a split stay and was able to make all of them from my 60 day window.

 

[lovethattink]

You can most definitely have more than 7 days of FP with an AP. We had an 8 night trip this April, and I was able to make FP for nine days with zero problems. I am also leaving for a 6 night stay tomorrow with 6 days of FP booked and also have 5 days of FP booked for my July trip already, no problems. As long as you are on site it shouldn't be an issue. The one time I ran into an issue was when my friend who is local used my AP to book FP not linked to a resort stay like a week before I arrived. When this happened, it stopped me at 7 days.

Right! There can't be any days of FP+ booked before check in day or it defaults to 7.