I used the express bus service back in December, week before Christmas and it was great for me. There was one time that there was an issue with one family being upset about someone with a wheel chair and having to wait. The family would not let up about waiting even after we were driving to Epcot. I felt sorry for the women in wheel chair and here husband both elderly, when we got to Epcot they did not take us through gate till they got everyone off bus so we waited even longer listening to this family complain, very embarrassing. I did mention the rudeness of the family to CM who was waiting inside gate at Epcot. I was with my DS21 and this family had 3 sons close to my sons age not a good example of respect.