Has anyone had issues with getting Rakuten cash back on big ticket orders through Viator?
I was gonna quote a previous post, but it was in the old Gift Card thread, so I will just give a general gist.
Back in January, I got in on that big Viator cash back deal. However, the tickets themselves were for December, so I knew I would not be receiving anything till that date, which is fine.
Well, I never received the cash back, so I messaged support. It took about 3 weeks, but they finally came back and said Viator was not approving the cash back, and gave a list of reasons why it's possible they are denying the money. I told Rakuten that I have used Viator through Rakuten numerous times and never had trouble getting the cash back. So, it seemed "coincidental" that the one time I am due back a significant sum of money ($250), is the one time I am having issues getting cash back.
So Rakuten went back to Viator. Eventually, they came back to me and said they were offering me a $100 credit as a courtesy, but that Viator indicated that I received credits through another site.....which is untrue. "Viator responded to our request for payment to inform us that no commission would be paid to Rakuten because credit for this order was awarded to someone other than Rakuten. Since orders are private transactions between you and the store, Rakuten is not provided with any additional or more specific information."
Anyone else run into this, or any tips on getting it resolved?