mickey'sbud
DIS Veteran
- Joined
- Mar 26, 2001
I'll give details later...I am shaking over experience in last few minutes w/ guest services.....
Who do I call now?
Who do I call now?
Not to hijack your thread, but just wanted to add this in....Guest Services does not always mean nicer people. I had to call today because they messed up on a credit to my Visa...the person in Guest Services treated me like I was really putting her out. She was very rude. I did not complain to a manger, but I let her know that this was a mistake they made and she should not treat me in the manner she was. I very politely and calmly told her I had every right to call and request they correct their mistake and her attitude was not necessary. She hung up on me.
I'm sure that she did NOT hang up on you. There must've been problems with the phone lines and you were accidentally disconnected.
I think that was sarcastic- a joke, because they would NEVER hang up on a guest- wink, wink.
Oh, and Bytheblood, I really think stitchlovestink was joking....Love your picture by the way. Could look at that man all day.
Gretchen
Call 800.828.0228 and when somebody picks up, kindly ask to speak to a supervisor. If they ask why, let them know you just had a very upsetting experience and you want it escalated and noted. Then you can log a complaint with them. You can then follow-up with an email.
Not to hijack your thread, but just wanted to add this in....Guest Services does not always mean nicer people. I had to call today because they messed up on a credit to my Visa...the person in Guest Services treated me like I was really putting her out. She was very rude. I did not complain to a manger, but I let her know that this was a mistake they made and she should not treat me in the manner she was. I very politely and calmly told her I had every right to call and request they correct their mistake and her attitude was not necessary. She hung up on me.