National Emerald Question

[CaliforniaDreaming]

Hi everyone. I just called National to change my pick-up time. I then went onto the website and saw it was changed, but, it now says that our level of service is counter. It still says the "in addition to your emerald card..." thing. Can we still go to the Emerald Reserve section, or will we have to go to the counter now?

Thanks!

 

[GAIL HAYDEN]

Originally posted by CaliforniaDreaming
Hi everyone. I just called National to change my pick-up time. I then went onto the website and saw it was changed, but, it now says that our level of service is counter. It still says the "in addition to your emerald card..." thing. Can we still go to the Emerald Reserve section, or will we have to go to the counter now?

Thanks!

Call them back and have them change it to Emerald Reserve, they can and will do this. Often when you modify, it will switch you back to the counter.

 

[CaliforniaDreaming]

Thanks, Gail. I'll be sure to call tomorrow.

 

[GAIL HAYDEN]

Originally posted by CaliforniaDreaming
Thanks, Gail. I'll be sure to call tomorrow.

You are welcome. Let me know how you do.

 

[CaliforniaDreaming]

Gail, I'm so sorry, I completely forgot! I did talk to Emerald Club, it was easily changed. Thanks!

 

[GAIL HAYDEN]

Originally posted by CaliforniaDreaming
Gail, I'm so sorry, I completely forgot! I did talk to Emerald Club, it was easily changed. Thanks!

you are welcome. glad it was easy to change ( I knew it would be. )