Ok, Im tired, Ive got some sleep now but some parts of this might not totally make sense.
Well, well well.. Jet Blue you certainly have yourself in a jam right now. We were to fly home on Friday the 16th from MCO to BUF with a layover at JFK our Jetblue flight was for 4:10pm. No problems with Magical express they picked us up and we were to the airport at a great time to meet our flight.
So we walk into the Jet blue area and there is a HUGE line. Now we have been enjoying Walt Disney World and didnt really watch the news or anything. Nor did I have internet access to check the website for Jet blue. We see that every Jet Blue flight is delayed but all the other airlines were fine. DH and I with DS ( 6 months) wait in line. The line took so long ( over a hour and a half) when we actually got to the front of the line it was a good thing or so the ticket agent told us that it was delayed. She moved us to a later flight that would actually be leaving before our flight so that we could catch our connecting flight to BUF.
We go through security and get situated in the terminal. There are 3 flights at our gate waiting to leave and no plane. Finally the first flight leaves that shoud have left 7 hours earlier . The Jet blue person at the counter annouced that our flight had a plane but no crew and that as soon as they were there we would leave. This was around 6pm at 8pm still no crew and the people at the desk were not saying anything. A plane comes in from Boston, the flight after ours to Boston leaves, we are still awaiting. No comments or annoucments from those at the desk. People are starting to get angry they are not saying anything. DH goes to the desk and asks about or connecting flight. They say that its delayed too and we will be able to catch it.
Then they make a annoucment, there are pop and chips at a gate for us! Wow.. how nice.
11pm, we now have a plane at the gate and a pilot who is wandering around, but no inflight crew. 12pm they cancel the flight to Jfk. DH who happened to be at the desk trying to find out was going on gets us on the 6:05am flight to JFK. They have no hotel rooms for anyone on the flight because of the Daytona 500 all rooms are booked. Oh and everything in the airport is now closed too. So DH and I take shifts sleeping with DS in his stroller. Who slept through like nothing was wrong.
We now have to go and get our luggage which is in giant piles unattended by the luggage carrosels and wait till 4am to check in for our new flight. At about 3 am Im awake and I check the flight board and the 6:05 flight has now been cancelled. DH wakes up stays with DS while I get us on the 7:30am flight. Very few seats were left on this flight but we got 2 together. We wait till 4 and check in and get our new boarding passes and head back through security and head back to our new gate. No jet blue people anywhere. I go to sleep for a bit then DH hears that the 7:30 flight was cancelled. He gets in line, I wake up and Im so upset I take DS with me and run to the bathroom and throw up ( I do this when I get REALLY REALLY nervous or upset) Come back and DH has on on Stand by for the 8:30 flight but the connectors to BUF have all been cancelled, so if we got to JFK we would not be able to get to BUF.
Ive had enough at this point and I go and look at the board to see who else is flying to BUF. Southwest. I have to tell you that Ive not been a fan of Southwest after that show Airline. I went the gate where the nice Southwest lady was and explained what had happened and asked how do I get myself on a flight home. She gives me the # to call to book a flight which was expensive since it was soo last minute. We then go and book it with a friend we called at home who booked it on the internet which saved us a few dollars.
Went to the Jet Blue counter where the man tried to tell me that we could not get our money back because our flight had not been cancelled. I explained to him that our last 3 flights had, we are now on stand by and dont even know that we will get our connecting flight.
You could tell that he was stressed since everyone he had spoken to probably all week were yelling at him. He then looked at our flight and said, well your Buffalo flight has been cancelled now aswell and no flights will be going out till MONDAY to BUF. MONDAY. I said to him, we have an infant with us and Im running out of food for him and we need to get home. Other people around us started asking, what are you going to do for us, for us sitting in here waiting. He said nothing, there was nothing he could do. Someone asked for a supervisor and he said they didnt have any in. He finally refunded us our tickets and we went and picked up our luggage from the mound down at the carrosels.
The lack of organization and communication were horrible. When we were leaving from getting our luggage we found in the little Jetblue office two unacompained minors waiting there for info on thier flights since they have to be with a staff member until they are picked up by thier parties. How irresponsible of them was that? There were tons of children on this flight we kept being delayed, I mean come on we are coming back from Florida for goodness sake, dont just offer me some cola and chip people have kids who need more than that get the flight out and away.
We checked in with Southwest and we were on our way. We land in BUF and we walk past the Jet blue area's and they didnt even have people at the counters, a few people who looked like they had been waiting for a plane for a while . I got to say they were really good. DS flirted with the flight attendents and we had a good flight home.
Funny thing is we get home and I check our email and we got a email from them appoligizing that our flight to MCO we didnt have tv and they gave us a $5 each credit for not being able to have direct tv.
I am going to write a letter to Jetblue and let them know how horrible this whole ordeal was and how unacceptable it was. If it wasnt for us finding another flight we would probably be at JFK possibly with a baby who was out of food.
But we are home, a few less peso's in our pockets but we did have an amazing time at Disney. Just cant belive what happened with Jet Blue I think it will be a loooong time before we fly with them if ever.
Well, well well.. Jet Blue you certainly have yourself in a jam right now. We were to fly home on Friday the 16th from MCO to BUF with a layover at JFK our Jetblue flight was for 4:10pm. No problems with Magical express they picked us up and we were to the airport at a great time to meet our flight.
So we walk into the Jet blue area and there is a HUGE line. Now we have been enjoying Walt Disney World and didnt really watch the news or anything. Nor did I have internet access to check the website for Jet blue. We see that every Jet Blue flight is delayed but all the other airlines were fine. DH and I with DS ( 6 months) wait in line. The line took so long ( over a hour and a half) when we actually got to the front of the line it was a good thing or so the ticket agent told us that it was delayed. She moved us to a later flight that would actually be leaving before our flight so that we could catch our connecting flight to BUF.
We go through security and get situated in the terminal. There are 3 flights at our gate waiting to leave and no plane. Finally the first flight leaves that shoud have left 7 hours earlier . The Jet blue person at the counter annouced that our flight had a plane but no crew and that as soon as they were there we would leave. This was around 6pm at 8pm still no crew and the people at the desk were not saying anything. A plane comes in from Boston, the flight after ours to Boston leaves, we are still awaiting. No comments or annoucments from those at the desk. People are starting to get angry they are not saying anything. DH goes to the desk and asks about or connecting flight. They say that its delayed too and we will be able to catch it.
Then they make a annoucment, there are pop and chips at a gate for us! Wow.. how nice.
11pm, we now have a plane at the gate and a pilot who is wandering around, but no inflight crew. 12pm they cancel the flight to Jfk. DH who happened to be at the desk trying to find out was going on gets us on the 6:05am flight to JFK. They have no hotel rooms for anyone on the flight because of the Daytona 500 all rooms are booked. Oh and everything in the airport is now closed too. So DH and I take shifts sleeping with DS in his stroller. Who slept through like nothing was wrong.
We now have to go and get our luggage which is in giant piles unattended by the luggage carrosels and wait till 4am to check in for our new flight. At about 3 am Im awake and I check the flight board and the 6:05 flight has now been cancelled. DH wakes up stays with DS while I get us on the 7:30am flight. Very few seats were left on this flight but we got 2 together. We wait till 4 and check in and get our new boarding passes and head back through security and head back to our new gate. No jet blue people anywhere. I go to sleep for a bit then DH hears that the 7:30 flight was cancelled. He gets in line, I wake up and Im so upset I take DS with me and run to the bathroom and throw up ( I do this when I get REALLY REALLY nervous or upset) Come back and DH has on on Stand by for the 8:30 flight but the connectors to BUF have all been cancelled, so if we got to JFK we would not be able to get to BUF.
Ive had enough at this point and I go and look at the board to see who else is flying to BUF. Southwest. I have to tell you that Ive not been a fan of Southwest after that show Airline. I went the gate where the nice Southwest lady was and explained what had happened and asked how do I get myself on a flight home. She gives me the # to call to book a flight which was expensive since it was soo last minute. We then go and book it with a friend we called at home who booked it on the internet which saved us a few dollars.
Went to the Jet Blue counter where the man tried to tell me that we could not get our money back because our flight had not been cancelled. I explained to him that our last 3 flights had, we are now on stand by and dont even know that we will get our connecting flight.
You could tell that he was stressed since everyone he had spoken to probably all week were yelling at him. He then looked at our flight and said, well your Buffalo flight has been cancelled now aswell and no flights will be going out till MONDAY to BUF. MONDAY. I said to him, we have an infant with us and Im running out of food for him and we need to get home. Other people around us started asking, what are you going to do for us, for us sitting in here waiting. He said nothing, there was nothing he could do. Someone asked for a supervisor and he said they didnt have any in. He finally refunded us our tickets and we went and picked up our luggage from the mound down at the carrosels.
The lack of organization and communication were horrible. When we were leaving from getting our luggage we found in the little Jetblue office two unacompained minors waiting there for info on thier flights since they have to be with a staff member until they are picked up by thier parties. How irresponsible of them was that? There were tons of children on this flight we kept being delayed, I mean come on we are coming back from Florida for goodness sake, dont just offer me some cola and chip people have kids who need more than that get the flight out and away.
We checked in with Southwest and we were on our way. We land in BUF and we walk past the Jet blue area's and they didnt even have people at the counters, a few people who looked like they had been waiting for a plane for a while . I got to say they were really good. DS flirted with the flight attendents and we had a good flight home.
Funny thing is we get home and I check our email and we got a email from them appoligizing that our flight to MCO we didnt have tv and they gave us a $5 each credit for not being able to have direct tv.
I am going to write a letter to Jetblue and let them know how horrible this whole ordeal was and how unacceptable it was. If it wasnt for us finding another flight we would probably be at JFK possibly with a baby who was out of food.
But we are home, a few less peso's in our pockets but we did have an amazing time at Disney. Just cant belive what happened with Jet Blue I think it will be a loooong time before we fly with them if ever.
Glad you are home safe and sound. 
)
I mean they are based in NY. Did the concept of "snow storm" never occur to them?????
