My emails to my Dreams TA seem to not being answered.

[CarolynU]

Have you received a response from John yet...? He pops in here from time to time as well - @WebmasterJohn

I was only going to contact John if my agent didn’t get back to me after contacting them one more time today and she did.
I just sent a message to ask if she was ok as I hadn’t had any replies and she said that she was sorry and would deal with it today.
Short and sweet.

 

[CarolynU]

For a little while recently, I wasn’t receiving answers from our Dreams Unlimited TA as well. It turned out to be a technical problem.

I’m not sure, but it seems like either Dreams Unlimited may have updated something with their email system or my email providers changed something. I was using an email alias that gets forwarded to my actual inbox. But for a while, our TA’s email responses were not arriving in my inbox nor my spam folder of that email account. I am guessing that the email forwarder for the alias may have been filtering the emails.

I resolved the problem by switching to using the actual email address of the inbox rather than the alias. Since then, we haven’t had trouble getting email from the TA.

Just in case you are experiencing something similar, I would recommend checking your spam folder and/or including an alternate email address in your email communications to respond to.

The agent responded today after I sent one final email asking if everything was ok and she said sorry for the delay she will deal with it today. Short and sweet I guess.

 

[CarolynU]

Well, after another mail from the agent clarifying the name change again it’s still not showing as done on the DCL website, but I’m hoping that this is just because even though the TA has requested it DCL has to action it.