We just added more points to our BWV and AKV holdings so today I had to call MS and get them to bank our 2008 points (we have Oct UY so we got 2008 points, too). Then I wanted to reallocate our 2009 point usage. It was also complicated by one night's worth of points that MS gave me in our forced switch from BWV to BCV for our October reservation as they were still showing as points I'd borrowed. Anyway, the CM I got was cheerful, helpful, and accurate. It took her awhile to unravel the points and get them to where I wanted them, but she did it perfectly. I was ready for the phone call to be a nightmare and was very happy when it turned out to be so pleasant! Today helps make up for some of the MS calls where things don't go quite as well.