MNSSHP Costume Problems.

[ErinsMommy]

I dont know if this is ok to post but I wanted to warn you all of a company that I've had a great deal of difficulty with - and hopefully prevent someone here from having that same problem.

I ordered several custom tutus from this company in the UK (TutuFactory UK) in anticipation for me and my daughter's first MNSSHP and when I placed the order I was told UP TO 4 weeks. Ok, I can deal with that! 4 weeks later and no shipment information so I sent a message asking for an update and am told they're working on it and it'll be done shortly. Week 6 and still heard or received nothing, so I send another message. Then told they're putting final touches on it and will be shipped next week. Yep, you guessed it - now week 8 and still nothing. I finally got frustrated and just asked to cancel the order as I see other similar posts on their Facebook page and post there as well. They then post that they were ready to ship - so I ask will they please just cancel the refund, I'll even pay any transaction fees, and please just ship the items out because my daughter was highly upset by that point. Their response? "The sewing team have said this is not possible anymore".

I'm just speechless and frustrated, and 10 year old daughter is a mess of tears. Seriously, avoid this company at all cost or buy at your own risk. After 3 days of searching, my daughter at least found a new costume!

 

[DaisyJ]

I dont know if this is ok to post but I wanted to warn you all of a company that I've had a great deal of difficulty with - and hopefully prevent someone here from having that same problem.

I ordered several custom tutus from this company in the UK (TutuFactory UK) in anticipation for me and my daughter's first MNSSHP and when I placed the order I was told UP TO 4 weeks. Ok, I can deal with that! 4 weeks later and no shipment information so I sent a message asking for an update and am told they're working on it and it'll be done shortly. Week 6 and still heard or received nothing, so I send another message. Then told they're putting final touches on it and will be shipped next week. Yep, you guessed it - now week 8 and still nothing. I finally got frustrated and just asked to cancel the order as I see other similar posts on their Facebook page and post there as well. They then post that they were ready to ship - so I ask will they please just cancel the refund, I'll even pay any transaction fees, and please just ship the items out because my daughter was highly upset by that point. Their response? "The sewing team have said this is not possible anymore".

I'm just speechless and frustrated, and 10 year old daughter is a mess of tears. Seriously, avoid this company at all cost or buy at your own risk. After 3 days of searching, my daughter at least found a new costume!

It's June. IMO, NBD to wait.

 

[ErinsMommy]

It's June. IMO, NBD to wait.

Correct, but its a big deal if I kept on waiting and it never came. I mean a company that promises something in 4 weeks and doesn't communicate with delays that doubles that time, then shipping, I'm not so confident it ever will have come or gotten done and daughter wanted it sooner than later.

 

[bumbershoot]

They then post that they were ready to ship - so I ask will they please just cancel the refund, I'll even pay any transaction fees, and please just ship the items out because my daughter was highly upset by that point. Their response? "The sewing team have said this is not possible anymore".

If they can't cancel the refund and ship them, then why did they post they were ready to ship? That's bizarre.

Unless they already resold them...

 

[ErinsMommy]

If they can't cancel the refund and ship them, then why did they post they were ready to ship? That's bizarre.

Unless they already resold them...

Exactly. DH and me both think they were saying that to save face on their FB page; or as you said, they resold them or will sell for more than they charged me - which was pretty substantial ($189.02 USD). I even offered to pay their transaction fees both on the refund and reorder side and they still refused. Whole transaction was just odd. I just don't want others to wind up in the same situation, but with less time and truly counting on their 4 week window they have posted.