MDE and DVC PAP link issue

[artesian]

I hope this isn't a bad sign or something. I purchased my DVC discounted annual pass and got them in the mail over the weekend. They did not show up in MDE account. I tried to enter the info on the back of the pass but the pass show linked to another account. I called tech support for the website and after about 45 mins they finally were able to link my tickets to my account. The tech could not really explain why, how or who they were linked to. They do show up now but really don't get what happened. My advice to anyone that their tickets do not show up to call website support to work things out. Glad I didn't wait to figure this out at a park on my first day. I just hope there is no issue now when I go to actually activate

 

[Mickeypooh99]

The same thing happened to us. I have also heard of it happening to other people so I don't think it's a bad sign really. It does kind of give you a bad feeling though.

 

[DVCismyhappyplace]

It happened to me with an AP we purchased and used LAST year (before the MDE rollout). I kept getting the message that it was already linked, but it never appeared. I tried to call tech support last fall to fix, and they told me they couldn't do it over the phone. Called again a couple of weeks ago when our FP+ window opened and they were able to take care of it.